Awards & recognition
U.S. Top Military Friendly® Employer by VIQTORY
For the third consecutive year, Sitel Group was named a 2023 Military Friendly® Employer by VIQTORY, an organization that connects members of the military with employers across the U.S. As part of the award, Sitel Group has also been recognized as a 2023 Military Spouse Friendly® Employer.
Circle of Excellence, Top Employer of the Year Category
Sitel Philippines was an awardee of the Circle of Excellence for the Reed Elsevier Philippines Top Employer of the Year.
Leader & Star Performer in Everest Group CXM Services PEAK Matrix® Assessment in EMEA
The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. Everest Group selects Star Performers based on the relative YoY improvement on the PEAK Matrix.
Leader in Everest Group CXM Services PEAK Matrix® Assessment in the Americas
The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.
Impact Star Award
This award recognizes the hiring impact that was made through implementing HireVue’s technology.
Gold 2022 Stevie® Winner for Employer of the Year
Sitel Group was named the winner of a Gold Stevie® Award in the Employer of the Year category for Business & Professional Services in the seventh annual Stevie Awards for Great Employers.
Innovation in Customer Service
Sitel Group was named a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards for Innovation in Customer Service. These prestigious global awards recognize individuals, teams and departments within organizations. Sitel Group was selected for its success in developing Zee, the world’s first digital eyewear assistant, for Zenni, the world’s largest online eyewear retailer.
Frost & Sullivan’s 2022 Latin American Competitive Strategy Leadership Award in the CX Outsourcing Services Industry
Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company.
No. 5 | Everest Group BPS Top 50™
The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.