Awards & recognition

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Performance & solutions

CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

Performance & solutions

Leader in the Gartner Magic Quadrant TM for 7 consecutive years

Gartner’s Magic Quadrant for customer management business process outsourcing services evaluates key service providers in an evolving growth market. Sourcing and vendor management leaders need to know what differentiates these providers in a rapidly changing market.

Performance & solutions

Top 15 Technology Services Provider

Sitel Group was among the leading providers in the Breakthrough 15 category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the 3Q 2019 Global ISG Index™.

People & community

Customer Contact Center West CC ‘Work Hard, Play Hard’

In 2019, Sitel Group won this award – in recognition for Excellence in Company Culture – for the second consecutive year. The CC Awards are the “People’s Choice Awards” of the customer service industry, rewarding excellence and outstanding achievement among practitioners and service providers across a broad range of categories.

Performance & solutions

Contact Center Oursourcing Provider of the Year (Bronze)

Stevie Awards – Contact Center Outsourcing Provider of the Year (Sitel Group) (Bronze)


CX Excellence Award for Best Cloud Implementation

Sitel Group won the 2019 NICE inContact CX Excellence Award for Best Cloud Implementation at their conference, Interactions 2019. This award recognizes companies demonstrating exceptional results and leadership in implementing NICE and NICE inContact solutions to achieve business goals, reduce costs and develop best practices. Sitel Group was recognized for their Sitel OmniPlatform+ product and their implementation with AON.

Performance & solutions

Global Outsourcing 100

For the 14th consecutive year, Sitel Group was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.