Awards & recognition
Best BPO Partnership: Foundever & John Lewis & Partners
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best Pan-European Customer Contact Operation: Foundever & multinational medical devices and health care company; Greatest Impact of the Voice of the Employee: Foundever Serbia & Fiverr; & Best New Customer Contact Operation: Foundever in Málaga, Spain
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best New Customer Contact Operation (Foundever Greece & Harman International Industries); Best Use of Data & Insights: Foundever UK Customer Success Team & Most Effective Application of Technology to Support Operational Excellence: Foundever EverConnect & EverGPT tools
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Greatest Impact of Artificial Intelligence (AI): Foundever & Volkswagen Financial Services
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best Work-Life Balance
Foundever was awarded Best Work-Life Balance for Q3 2025 for the third consecutive year. Comparably Awards methodology includes measuring sentiment feedback from current employees who anonymously rated their employers on Comparably.com during a 12-month period. The Best Work-Life Balance measures feedback on average hours worked per day, lunch breaks, time off and more.
Best Perks & Benefits
Foundever was awarded Best Perks & Benefits for Q3 2025. Comparably Awards methodology includes measuring sentiment feedback from current employees who anonymously rated their employers on Comparably.com during a 12-month period. The Best Perks & Benefits measures employee feedback on perks, paid time off, satisfaction with benefits and more.
24-time Finalist in the European Contact Centre & Customer Service Awards 2025
Foundever was named a finalist 24 times across 16 categories in the 2025 ECCCSAs: • Best New Customer Contact Operation: – Foundever in Málaga, Spain – Foundever UK & National Trust – Foundever Greece & Harman International Industries • Best Use of Data & Insights: Foundever UK Customer Success Team • Best Supporting Team: Foundever People & change team • Best BPO Partnership: – Foundever & John Lewis & Partners – Foundever & Panasonic • Most Effective Application of Technology to Enhance the Customer Experience: Foundever Greece & Volkswagen Logpay • Most Effective Application of Technology to Support Operational Excellence: – Foundever EverConnect & EverGPT tools – Foundever use of Maki Recruitment • Greatest Impact of AI by an Outsourcer: Foundever & Volkswagen Financial Services • Most Effective Improvement Initiative: Foundever UK Customer Success team • Greatest Impact of the Voice of the Employee: – Foundever Serbia & Fiverr – Foundever UK – Foundever Romania Voice of the Employee • Best Employee Experience: Foundever UK Employee Experience • Most Effective Sales Approach: Foundever Greece & Deutsche Telekom • Best Multilingual Customer Service: Foundever & Nikon • Best Retail Customer Service into Europe: – Foundever & Sony – Foundever Egypt & eBay • Outsourced Contact Centre of the Year: Foundever UK • Best Pan-European Customer Contact Operation: – Foundever & Iberia – Foundever & multinational medical devices and health care company • Best Customer Experience: Foundever & Assurant
Silver – Customer Service Department of the Year – 2025 International Business Awards®
Foundever was named a Silver Stevie® Award in the International Business Awards, the world’s premier business awards program. Foundever earned the Customer Service Department of the Year honor for its innovative work with a multinational healthcare and medical devices company, transforming customer experience in the competitive healthcare technology market. By combining AI-powered speech analytics with more than 15,000 targeted coaching sessions, the team achieved a remarkable 13-point Net Promoter Score increase in just one quarter, rising from 67 in Q1 to 80 in Q2 2024.
Best Use of AI in Customer Experience – Finalist
Foundever was named a finalist for the 2025 North American Customer Centricity Awards in the Best Use of AI in Customer Experience category. The recognition highlights the company’s commitment to driving innovation through advanced AI technologies that elevate human potential and transform CX outcomes. The shortlisted initiative—focused on improving customer satisfaction for a leading healthcare technology company—showcases how Foundever operationalizes AI to deliver measurable business results.