Learning & development

Empower & train your people to deliver superior CX

Empower & train your people to deliver superior CX

Foundever Learning & Development equips agents with the knowledge and skills to improve performance and strengthen their competencies to exceed customer expectations. We design outstanding learning experiences to help you:

Improve customer satisfaction by reinforcing soft skills and building competencies
Accelerate proficiency through a customized training plan
Increase retention with personalized, highly engaging training

52%

average CSAT increase*

34%

average handle time reduction*

70%

agent engagement increase*

* These numbers reflect the average results attained from multiple projects across all industries

How it works

Discover

Identify learning needs, qualify resources, assess learning technology and set benchmarks and key performance metrics.

Map the journey

Document the learning outlook at every step, from on boarding to leadership development, identifying processes and setting timelines.

Customize

Design an engaging CX learning experience responding to the original expectations, using instructional expertise, practical methodologies and trending innovation.

Adapt technology

Use effective learning technologies to help accelerate proficiency, improve performance and automate training processes while decreasing learning costs.

Analyze

Track all learning interactions to qualify training performance, realign the learner journey, support decision-making and identify investment returns.

CAPABILITIES

Learning solutions designed by CX experts

Our proprietary learning technology, backed by 20 years of CX learning expertise, with a group of more than 100 instructional designers, project managers and CX experts, delivers added value for your brand to consider.

Learning strategy

Our instructional designers and subject matter experts will help you understand your organization’s learning needs, benchmark across relevant organizations, and formulate a strategy that will transform your learning experience.

Custom training design

Custom learning ensures you focus on the skills and knowledge necessary to boost employee performance and expand customers’ affinity with your brand. Our blended learning capabilities integrate leading-edge learning technology and digital learning with instructor-led classroom activities to provide training anytime, anywhere and on any device.

Learning technologies

Effectively automate your training processes by connecting with the right training technology while decreasing your learning costs. With our easy-to-deploy learning technologies, we support your brand in developing the skills that matter while evaluating the learning outcomes of your training investment.