Debt collections services

Achieve measurable results in debt reduction

Accelerate the path to getting customer back on track

Our first party collections services are built around highly skilled teams of professionals supported by advanced artificial intelligence (AI) and interaction analytics to create a deeper understanding of your customers, delivering measurable results in bad debt reduction.

+2000

associates supporting collections roles

70%

reduction to operational costs

26%

improvement to cure rate

20%

improvement to Net Promoter Score (NPS)

How it works

Understand customer behavior

Classify customers based on behavior and risk level with advanced artificial intelligence (AI) technology, to deliver tailored collections paths which focus effort on the debt with the highest propensity for collection, driving efficiency, improving late-stage collections and causing bad debt to fall.

Optimize with data

Identify optimal time of day, treatment schedules and contact methods with detailed data analytics to make collections campaigns more efficient.

Maximize efficiency

Intelligently route early-stage collections customers to self-care channels and refocus your collections agents on mid-to-late-stage collections to optimize collections performance. At every stage of the process, collections agents are guided by on-screen alerts to support choosing the next-best action.

Improve compliance

Ensure effective, compliant collection processes with our collection experts. Combine knowledge of national, state and government-level regulations with speech analytics technology to quickly identify non-compliant language and correct disclaimer usage to improve quality and minimize compliance risk.

Why Foundever®

Our teams act as an extension of your business, delivering the brand experience your customers expect while working to reduce bad debt.

A smarter approach to collections

The proprietary collections solutions from Foundever combine AI and data analytics to identify customer sentiment and listen for flags, alerting agents to the most appropriate next step reducing escalations and increasing efficiency.

Customized collections training

Customized training created by our award-winning training team combines microlearning, rich content and gamification, rapidly teaching the necessary soft skills as well as technical ability to perform in a collections role. This results in highly proficient collections agents able to reduce bad debt while also delivering a better CX to avoid unnecessary churn.

Analytics experience to ensure compliance

Recognized as a global leader in AI and Analytics by ISG for three consecutive years, Foundever is uniquely positioned to deploy speech and text analytics solutions to rapidly drive performance and compliance within your collections program.