MIAMI – January 11, 2024 – Foundever®, a global leader in the customer experience (CX) industry, has been named a two-time winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group (BIG). The company received recognition for the innovation and creativity demonstrated by its EverConnect intranet and its ‘Hot Leads’ solution developed in partnership with its client, France-based Bouygues Telecom, a mobile phone operator, internet service provider and IPTV company.
EverConnect is a Foundever-built, proprietary internal communication and content creation tool (intranet) that enables all 170,000 associates to stay informed and connected across 45 countries. The globally scalable intranet provides a standardized, versatile and secure platform for business-critical and engagement content sharing. The platform unites and provides teams with an efficient way of collaborating and sharing the right content with the right associates and audiences, all in the right language. EverConnect also enables teams to make well-informed decisions, assess progress and flexibly adapt approaches with strategies tailored to fit specific audiences, regions and cultures.
The ‘Hot Leads’ solution was developed as an innovative approach to cold calling and telemarketing. Moving beyond a transactional model, it is a regulatory-compliant system that ensures phone numbers are pre-filtered and qualified in real time. The product puts the employee and customer experience front and center, turning ads into interactive experiences that capture a greater level of potential customer insight. This extra level of understanding and accuracy reduces the number of conversational turns required, improves sales efficiency and fosters stronger relationships between businesses and potential customers.
“We are delighted to receive two BIG Innovation Awards,” said Martin Wilkinson-Brown, CMO, Foundever. “We take pride in developing solutions that promote and celebrate innovation for both our customers and our employees. This recognition highlights our team’s efforts to remain a leading CX provider and illustrates our commitment to improving and enhancing the employee experience with our people.”
“Innovation is driving our society,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are thrilled to be honoring Foundever as they are leading by example and improving the lives of so many.”
Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteered their time and expertise to score submissions.
To learn more about Foundever, visit foundever.com.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
Contacts
Rebecca Sanders
Head of Global Communications
Foundever
Maria Jimenez
Chief Nominations Officer
Business Intelligence Group
+1 (909) 529-2737