MIAMI – April 4, 2024– Foundever®, a global leader in the customer experience (CX) industry, today announced that Ana Athayde has been promoted to Global Head of Transformation & Strategy, where she will be closely supported by John Cartwright in Transformation and Design Program Management. In addition, Jason Skaria, Foundever’s Global Chief Information Officer, will now also be responsible for alliances and partnerships across the enterprise and continue to report to David Slaviero, Chief Digital & Technology Officer.
These appointments are a result of ongoing investments in technology and continuous improvement to help Foundever support business and client transformation. This builds on a deep knowledge of operations to place technology at the center of customer experience to support stronger relationships between brands and their customers and will be instrumental during this period of evolution amidst the launch of a brand-new operating model for the business.
“We’re thrilled to announce Ana Athayde’s promotion to Global Head of Transformation & Strategy”, said Laurent Uberti, President, CEO & founder of Foundever. “Ana’s expanded role underscores our commitment to leveraging technology to enhance customer experiences and drive business transformation. As Foundever continues to evolve and meet the changing needs of the market, we’re poised to further strengthen our partnerships, and empower our teams to deliver innovative solutions that redefine the customer experience landscape.”
In this new role, Ana will support the company’s ongoing business evolution to advance the technological capabilities of Foundever and better support its clients by bringing people, processes and technology together. Previously, Ana served as Global Head of CX Technology and General Manager for innso. Prior to joining Foundever, Ana founded and managed Spotter, a successful international media monitoring and analysis solutions company, which she sold to Akio in 2014.
“We’re excited to have Jason take on our alliances and partnerships relationships across the enterprise to support our clients, solve challenges and achieve transformation within a carefully developed portfolio of in-house and third-party technologies,” said David Slaviero.
Jason joined Foundever in 2019 and has been responsible for Global Information Technology including Infrastructure and Operations, Site Support, Shared Services & Enterprise Applications across the enterprise. Jason has over two decades of experience including senior IT roles at Donnelley Financial Solutions, Trustwave, ADP, AT&T Solutions, Tribune Company, and GMAC-RFC.
To learn more about Foundever, visit foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
Media contact:
Rebecca Sanders
media@foundever.com