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Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Guide
In this guide, we break down the actions you can take to offer your customers…
Whitepaper
To succeed in this new way of exchange, understanding consumer needs is crucial.
Whitepaper
It’s safe to say that powerful CX trends have emerged over the last year. What…
On-demand webinar
With industry experts from Foundever and Cognigy, we will discuss how AI can help transform…
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Blog
3 ways AI and self-service improve the customer experience
Artificial intelligence (AI) has many uses in customer service, from…
Blog
Ultimate checklist: Boost CX efficiency with generative AI in the contact center
How do you leverage generative AI in a contact center…
Blog
3 steps toward efficient social media customer service
How to offer great customer service on social media? Our…
Blog
Key contact center metrics you should be tracking
There are five key performance indicators you should track to…
Analyst reportOn-demand webinar
Lessons from the metaverse & focus on customer value
Watch our on-demand webinar to discover how immersive experiences can benefit brands.
Blog
Customer centricity: The key to sustainable growth for disruptors
To achieve sustainable growth disruptors need to make sure to…
Guide
Disruptor unleashed: How CX powers hyper-growth
In this guide, we break down the actions you can take to offer your customers…