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Conversation at heART in Casablanca: Bringing color to communication
With the Conversation at heART initiative, Foundever integrates art into…
7 ways to reduce customer escalations
Escalations of customer requests can be time-consuming and have a…
How to do self-service the right way
Today’s customers want answers fast and are willing to look…
Remote work in CX: Work from home or CX Everywhere?
As remote working is becoming commonplace, work models have to…
Using channels as a point of escalation
Customers request relevant and quick solutions to their queries. Make…
Leveraging technology to enhance healthcare experiences and drive member satisfaction
As millions of Americans face the possibility of losing healthcare…
An automation fabric for your contact center
In this webinar, you’ll learn how you can integrate an automation fabric into your contact…
How to leverage customer support automation to reduce costs
Customer support automation helps you offer a better customer experience…
Five factors that influence customer expectations
Understanding customer expectations and what shapes them is the critical…