Real-world insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Guide
In this guide, we break down the actions you can take to offer your customers…
Whitepaper
To succeed in this new way of exchange, understanding consumer needs is crucial.
Whitepaper
It’s safe to say that powerful CX trends have emerged over the last year. What…
On-demand webinar
With industry experts from Foundever and Cognigy, we will discuss how AI can help transform…
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Blog
Conversation at heART Paris: The center of attention
For the first artwork created through our Conversation at HeART…
Blog
Fintechs: Financial history repeating itself?
We might be heralding the latest generation of disruptive fintech…