Thought leadership & insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Dialing into telecoms CX
This guide aims to wire your organization for success by breaking down five core areas…
ISG Provider Lens™ Star of Excellence™ Briefing Notes
Foundever® was recognized in the Briefing Notes for its excellence in supporting a global retailer…
The best practice guide to CX in the automotive industry
Discover why the path to future success is through putting the customer in the driver’s…
Customer experience management
Find out how great CX shapes perception, drives loyalty and protects your bottom line.
The 2025 CX trends report
Discover the defining CX trends of 2025 and learn how to translate them into tangible…
ISG names Foundever® ‘Global Leader’ for fifth consecutive year
Foundever has been named a Global Leader across all quadrants in the 2024 ISG Provider…
CX roles of the future 2035
In this whitepaper, we dive into five key insights about the future of work.
Media, entertainment and gaming: Entertaining new CX ideas
Without robust customer insights, navigating the future of the industry could be an unsurmountable challenge.