Blog
How outsourcing can help disruptive brands avoid common pitfalls
In a world where speed often trumps strategy, many disruptor...
Blog
Striking a balance: How to make BPO work for government and citizens
In recent years, the effectiveness of outsourcing in delivering public...
Blog
From data to destination: How CX analytics creates loyal travelers
Competition in the travel and hospitality industry has never been...
Blog
Is agentic AI the future of customer experience?
Thanks to its autonomy, adaptability and decision-making capabilities, agentic AI...
Blog
Aligning security with the customer journey: How to keep CX friction-free
Is there a world where security measures (often a pain...
Blog
Foundever® location spotlight: Dakar, Senegal
A rich cultural heritage, a young and educated workforce, and...
Blog
Why your organization needs to address bias and fairness in generative AI
Despite its potential to improve efficiencies and enhance business outcomes,...
Blog
Telecoms CX: 5 ways to win customers in the race to retention
Ring, ring — as customer expectations grow to record highs,...
Blog
How to accelerate action this International Women’s Day at Foundever®
Happy International Women’s Day! In this blog, the Head of...
Blog
Getting ghosted? 5 ways to boost customer loyalty
Customer care has entered a new era — one where...