Awards & recognition
24-time Finalist in the European Contact Centre & Customer Service Awards 2025
Foundever was named a finalist 24 times across 16 categories in the 2025 ECCCSAs: • Best New Customer Contact Operation: – Foundever in Málaga, Spain – Foundever UK & National Trust – Foundever Greece & Harman International Industries • Best Use of Data & Insights: Foundever UK Customer Success Team • Best Supporting Team: Foundever People & change team • Best BPO Partnership: – Foundever & John Lewis & Partners – Foundever & Panasonic • Most Effective Application of Technology to Enhance the Customer Experience: Foundever Greece & Volkswagen Logpay • Most Effective Application of Technology to Support Operational Excellence: – Foundever EverConnect & EverGPT tools – Foundever use of Maki Recruitment • Greatest Impact of AI by an Outsourcer: Foundever & Volkswagen Financial Services • Most Effective Improvement Initiative: Foundever UK Customer Success team • Greatest Impact of the Voice of the Employee: – Foundever Serbia & Fiverr – Foundever UK – Foundever Romania Voice of the Employee • Best Employee Experience: Foundever UK Employee Experience • Most Effective Sales Approach: Foundever Greece & Deutsche Telekom • Best Multilingual Customer Service: Foundever & Nikon • Best Retail Customer Service into Europe: – Foundever & Sony – Foundever Egypt & eBay • Outsourced Contact Centre of the Year: Foundever UK • Best Pan-European Customer Contact Operation: – Foundever & Iberia – Foundever & multinational medical devices and health care company • Best Customer Experience: Foundever & Assurant
Silver – Customer Service Department of the Year – 2025 International Business Awards®
Foundever was named a Silver Stevie® Award in the International Business Awards, the world’s premier business awards program. Foundever earned the Customer Service Department of the Year honor for its innovative work with a multinational healthcare and medical devices company, transforming customer experience in the competitive healthcare technology market. By combining AI-powered speech analytics with more than 15,000 targeted coaching sessions, the team achieved a remarkable 13-point Net Promoter Score increase in just one quarter, rising from 67 in Q1 to 80 in Q2 2024.
Best Use of AI in Customer Experience – Finalist
Foundever was named a finalist for the 2025 North American Customer Centricity Awards in the Best Use of AI in Customer Experience category. The recognition highlights the company’s commitment to driving innovation through advanced AI technologies that elevate human potential and transform CX outcomes. The shortlisted initiative—focused on improving customer satisfaction for a leading healthcare technology company—showcases how Foundever operationalizes AI to deliver measurable business results.
Sustainability Squad of the Year – 2025 Sustainability Awards
Foundever was named a winner in the 2025 Sustainability Awards, presented by the Business Intelligence Group. The Foundever ESG team was recognized in the Sustainability Squad of the Year category for its outstanding work in advancing environmental and social impact while delivering measurable business results. The Sustainability Awards honor the companies, products, projects and individuals proving that purpose-driven strategy can fuel growth. Winners are selected by a panel of business-leader judges who evaluate performance, innovation and quantifiable outcomes across environmental, social and governance (ESG) pillars.
Silver – Employer of the Year – Business & Professional Services
Foundever was named the winner of a Silver Stevie® Award in the Employer of the Year – Business & Professional Services category in the 10th annual Stevie Awards for Great Employers. The Stevie Awards for Great Employers recognize the world’s best employers and the human resources professionals, teams, achievements and HR-related products and suppliers who help create and drive great places to work. More than 1,000 nominations from organizations of all sizes across 35 nations and territories were submitted this year for consideration in a wide range of HR-related categories.
Conversational Commerce – NelsonHAll NEAT Leader 2025
Foundever was named a “Leader” in the NelsonHall Conversational Commerce NEAT evaluation in the “Retention Capability” market segment for 2025. This recognition reflects the company’s ability to deliver immediate results while also meeting the evolving needs of future clients in conversational commerce.
Foundever® Named a Top 15 Sourcing Standout by ISG
Foundever was among the leading providers in the Building 15 category globally and in the Americas, EMEA and Asia Pacific regions based on annual contract value (ACV) won over the last 12 months, according to the 1Q 2025 Global ISG Index™
Best Company Career Growth
For the third year in a row, Foundever has been honored with the award for Best Company Career Growth.
2025 Inspiring Workplaces Winner – Latin America
Foundever received best-in-class special recognition for ‘Inspiring Culture & Purpose’ and ‘Inspiring Wellbeing’ companies within Latin America in the Latin America Inspiring Workplaces for 2025 by Inspiring Workplaces Group (IW).