Awards & recognition
4-time winner at UKCCF Awards 2024
The UKCCF Awards celebrate excellence in customer service, team performance and innovation across the UK’s contact centre industry, recognising organisations that set the standard for best practices and leadership. Foundever received the following awards at the UK Contact Centre Forum Awards 2024: – Gold – Employee Engagement Strategy of the Year – Foundever UK – Gold – Best Use of Technology – EverGPT – Gold – Best Use of Technology – EverConnect – Highly Commended – Outsourcing Partnership of the Year – Foundever & John Lewis and Partners
Northern Contact Centre Awards 2024 ‘Outsourced Contact Centre of the Year’
Foundever was recognised as a winner for the second consecutive year for Outsourced Contact Centre of the Year at the Northern Contact Centre Awards, an annual event designed to honour the achievements of contact centres across the Northern region of the U.K. The awards spotlight outstanding contributions to customer service excellence, team performance and leadership within the contact centre industry, recognising those who lead by example and drive forward industry best practices.
Philippines – Great Place To Work®
Foundever® in the Philippines has been awarded a Great Place to Work® certification. Great Place To Work is the leading authority on workplace culture, employee experience, and effective leadership. Their comprehensive assessment highlights how our associates experience Foundever, driving our commitment to fostering an environment that promotes innovation, employee retention, and outstanding performance.
2024 Generative AI Expo Product of the Year Award
Foundever EverGPT is integrated into EverConnect, the company’s global digital employee experience platform and intranet. Foundever EverGPT is a transformative AI tool integrated into the company’s daily workflows, providing employees with a secure, personal productivity assistant that enhances efficiency globally. It offers features like multilingual translation, data summarization and input validation, significantly improving productivity and decision-making for employees. Since its launch (December 2023), EverGPT has garnered over 24,000 unique users, facilitating more than 89,000 conversations and saving over 9,000 hours of work (as of September 2024).
Women in IT Summit & Awards Series 2024
Kellie Smith, VP – IT Service Delivery, EMEA at Foundever, has been honoured as one of the winners at the prestigious Women in IT Summit & Awards Series 2024. This accolade is a testament to her exceptional leadership in the field of information technology and her unwavering commitment to innovation and excellence.
Leader in 2024 ISG Provider Lens™ Contact Center – Customer Experience Services Global Report
Foundever was named a Global Leader in the 2024 ISG Provider Lens™ Contact Center – CX Services Global Report across all quadrants: Intelligent Agent Experience, Intelligent CX and Digital Operations. This is the fifth consecutive year that the company has been named a Global Leader in this annual report. Foundever was named the Top Leader in Intelligent Agent Experience in the quadrant’s inaugural year and this year also marks the fourth continuous year that Foundever was named a continued Leader in the Digital Operations quadrant. For the fifth consecutive year, Foundever was named a Global Leader in Intelligent CX (AI & Analytics), and the Top Leader in the category for the second successive year. The Global Quadrant Reports measure the capabilities of numerous contact center services, comparing the strengths, challenges and competitive differentiators of customer experience providers around the globe.
Leader in Customer Experience Management (CXM) Services in Americas PEAK Matrix® Assessment 2024
Foundever was recognized as a Leader by the Everest Group in its 2024 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix™ Assessment report for the Americas market. This marks the 12th consecutive year the CX leader has received this prestigious position, recognizing its Centers of Excellence and experience labs that are instrumental in developing and deploying innovative digital tools and solutions, including advanced analytics, automation and AI technologies.
Frost & Sullivan’s 2024 Best Practice Award – European Customer Experience Management ‘Company of the Year’
Frost & Sullivan named Foundever as the 2024 Europe ‘Company of the Year’ in Customer Experience Management. This prestigious award highlights the company’s innovative approach to integrating artificial intelligence (AI) and automation into its CX operations, solidifying its position as a technology leader in the industry. Frost & Sullivan’s award celebrates the visionary innovation, market leadership and dedication shown by Foundever to delivering superior customer experiences.
Best Work-Life Balance
Foundever was awarded Best Work-Life Balance for Q3 2024 for the second consecutive year. Comparably Awards methodology includes measuring sentiment feedback from current employees who anonymously rated their employers on Comparably.com during a 12-month period (August 19, 2023 through August 19, 2024). Winners are determined based on results of the series of +50 workplace questions in nearly 20 core culture categories, including Compensation, Leadership, Professional Development, Work-Life Balance, Perks & Benefits and more. The award Foundever is recognized for this quarter is based on employee responses to the category. The Best Work-Life Balance measures feedback on average hours worked per day, lunch breaks, time off and more.