Often referred to as the melting pot of Asia, Malaysia is celebrated for its rich heritage and diverse cultural tapestry. Kuala Lumpur, as the country’s bustling capital, embodies this spirit of diversity in both its social life and professional environments. For global brands, this environment provides better understanding and service delivery for customers from various cultural backgrounds.
One of Malaysia’s most notable strengths is the multilingual proficiency of its workforce, making it an essential location for Foundever. Many people in Kuala Lumpur are fluent in at least three languages, including English, Malay and Mandarin. This linguistic versatility makes Malaysia an indispensable asset for companies looking to support customers across various regions, ensuring communication is clear and culturally nuanced.
Access to highly skilled talent
The talent pool in Malaysia is diverse and dynamic, marked by a blend of strong technical skills, multilingual abilities, professional skills and high adaptability. It’s this unique combination that positions Malaysia as a prime destination for top talent in the region. With a literacy rate of 95.71% and 70% of the workforce holding college degrees, Malaysia offers a highly educated and adaptable workforce.
Our new site in Kuala Lumpur, opened in Q2 2024, capitalizes on this skilled talent pool by offering a broad range of specialized services and multilingual support. Whether it’s voice, chat, email or social media support, Foundever in Malaysia offers excellent CX support for brands. This versatility positions Kuala Lumpur as a “one-stop shop” for CX solutions across industries such as travel, financial services, technology, healthcare and e-commerce.
Alignment of work culture and values
At Foundever, the company culture is vibrant, fun and collaborative, and this perfectly mirrors the work culture found in Kuala Lumpur. The city’s workforce places a strong emphasis on work-life balance, something that resonates deeply with our focus on inclusivity, collaboration and employee wellbeing. Kuala Lumpur’s positive, people-centric environment promotes higher employee satisfaction and productivity, creating a workplace where creativity and efficiency thrive.
This cultural alignment ensures that our employees deliver high-quality services in an environment that supports both professional development and personal fulfillment. For businesses seeking to expand their contact center operations, Kuala Lumpur offers the perfect blend of professionalism and work-life balance that enhances both employee retention and service excellence.
Technological infrastructure and global connectivity
Kuala Lumpur’s modern infrastructure and excellent global connectivity make it a prime location for managing customer experience. With reliable internet access, advanced telecommunications infrastructure and proximity to key global markets, Kuala Lumpur provides the ideal setting for omnichannel customer support solutions.
Our office is strategically located within Kuala Lumpur City Center and is only around a 40-minute drive from Kuala Lumpur International Airport, ensuring easy global access. With over 12 five-star and 60 four-star hotels in close proximity, it’s an accessible and convenient location for business visits. This logistical advantage ensures that our operations in Kuala Lumpur remain seamless and uninterrupted.
A prime location for multilingual CX delivery
Kuala Lumpur is a thriving hub of cultural diversity, technological innovation and professional expertise. Our new 250-seat multilingual hub in the heart of Kuala Lumpur supports over 30 languages. With major partnerships with local universities and sourcing partners, Foundever enjoys a high attraction rate for talent, ensuring the site remains a key player in delivering CX support for global businesses.
As Foundever continues to expand, Kuala Lumpur’s rich cultural landscape, highly skilled workforce and strong infrastructure will play a pivotal role in delivering exceptional CX services to brands around the world. Discover more about some of our other multilingual hub locations: