Every moment is people-led for us. We celebrate and invest in having diverse people and thinking to develop a culture of engagement, recognition and learning in everything we do.
Every moment is people-led for us. We celebrate and invest in having diverse people and thinking to develop a culture of engagement, recognition and learning in everything we do.
We are reinventing CX based on our operational expertise. We deliver core CX capabilities, specialized and advanced services, and expert advice to improve the agent and agentic workforce.
Unlock more value from existing CX
Looking end-to-end across the customer touchpoints to identify where and how to get more from existing CX activities to turn the moments that matter into greater value – together.
Build a modern CX ecosystem to grow
Solving across people and technology with expert advisory that can optimize existing CX ecosystems and identify solutions for growth at every stage of the customer lifecycle.
Deliver empathy at scale
Identifying ways to augment the human workforce and build an automated agentic capacity that delivers more personalized, emotionally resonant experiences – that scale.
“Our agents are skilled in empathy – our technology makes them more human.
It takes care of the box ticking and allows them to spend more time focusing on building human relationships – emotion is what makes a moment of truth, trustworthy.”
Laurent Uberti
Founder, Group CEO & Executive Chairman
Frequently asked questions
Common questions brands ask before partnering with us – from how we work to how we protect your data.
What makes Foundever different from other companies in the space?
While many technology companies and system integrators are expanding into the CX space, delivering great customer experience requires more than software. It requires deep operational expertise. We combine high-quality talent, proven CX operations and a solution-based approach to solve problems – not just implement tools. Our clients consistently recognize our agent quality, hands-on expertise and ability to be agile to meet their needs as the difference between a vendor and true CX partner.
How does Foundever ensure data security and compliance?
We maintain compliance with global data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1&2, TISAX and apply rigorous security standards across every delivery location. As your strategic partner, we work closely with your team to understand your specific security requirements and deploy the right protections for your brand’s data.
Can Foundever support both growing brands and global enterprises?
Yes. Our delivery model is built to scale – whether you’re a growing brand entering new markets or a global enterprise managing CX across dozens of countries and languages. We operate in 45 countries with 150K+ associates, giving us the infrastructure to handle large-scale, complex programs while staying flexible enough to adapt to smaller, fast-moving teams. The same quality standards apply regardless of size.
How does Foundever help me figure out how to use the latest technology?
We believe that AI & technology innovation is about more than adding new tools, it’s about changing how things are done. And, we have the operational experience to turn tools into real impact. We focus on how things like AI and agentic enable agents, enhance core services, optimize operations and can deliver meaningful automation end-to-end. And, we invest in our purpose-built technology ecosystem to make this complicated space easier for clients. We do the hard work of bringing together leading third-party partners with proprietary technology and foundational digital capabilities so technology is working for you to deliver end-to-end CX growth.
