MIAMI – September 23, 2024 – Foundever®, a global leader in the customer experience (CX) industry, announced today that Daren Gonzalez has joined the company as Chief Sales Officer for the U.S. Market.
“Having Daren Gonzalez join our team as Chief Sales Officer for the U.S. Market is incredibly exciting for us,” said Michelle Parks, CEO – U.S. Market at Foundever. “His extensive experience and proven track record in driving sales growth and innovation are invaluable as we continue to advance our strategic initiatives and deliver exceptional customer experiences for our clients and their customers.”
Daren joins Foundever with a diverse background spanning 19 years in senior sales and marketing leadership roles within large and mid-size technology companies. His career is marked by transformative achievements in private equity environments, demonstrating expertise in accelerating revenue growth, leading cross-functional teams, and creating impactful go-to-market strategies.
“I am excited to join Foundever and contribute to the company’s continued success,” said Daren Gonzalez. “I look forward to working with an extremely talented team here to leverage my diverse background across workforce engagement management, customer experience outsourcing, AI and contact center infrastructure to drive growth, enhance our sales processes, and deliver unparalleled value to our customers.”
At Foundever, Daren will lead the company’s U.S. Market sales initiatives, enhance the sales organization, and drive strategic growth opportunities. His appointment at Foundever comes at a pivotal time given the company’s forward-thinking approach to customer experience outsourcing through blending human expertise with digital and AI-driven capabilities.
Before joining Foundever, Daren held key positions at notable organizations such as Alvaria, Interactions, Avaya, and Arise. As Senior Vice President of Global Sales at Alvaria, a leader in Workforce Engagement Management solutions, he successfully led global sales and solution consulting. Prior to that, he was the Chief Sales Officer at Interactions, one of the world’s largest standalone conversational AI companies. He was responsible for spearheading their go-to-market strategy and business growth, overseeing all aspects of sales and creating and scaling new strategic partnerships.
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
Media contacts
Rebecca Sanders, Foundever
media@foundever.com
Gabriel Hedengren
Camarcofoundever@camarco.co.uk