MIAMI, June 20, 2018 /PRNewswire/ — Today, Sitel Group, one of the largest customer experience management companies in the world, announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018. This marks the sixth consecutive year that Sitel Group has received this recognition.
“We are especially proud that Sitel Group was recognized as a Leader for the sixth year in a row on Everest Group’s CCO PEAK Matrix based on the strength of our vision and execution capabilities,” said Arnaud de Lacoste, Chief Marketing & Innovations Officer at Sitel Group. “This recognition confirms to us that we are on the right track with our ambitious mission to become the most relevant brand in the industry, well-known not only for being a financially strong and global company, but also an innovative & socially-engaged partner for today and tomorrow.”
Everest Group’s CCO PEAK Matrix™ Assessment provides a comparative assessment of CCO providers, locations, and products & solutions within the CCO industry. Leading organizations around the globe trust these comparative assessments because of their unbiased evaluation of factors such as vision, capabilities/functionality, talent availability, market success/impact, and cost.