Driving climate action: Foundever® achieves SBTi validation for its near-term targets

Foundever® has received official validation of its near-term targets by the Science Based Targets initiative (SBTi), reinforcing its commitment to meaningful climate action. Learn how these science-based goals support a more sustainable future across our global customer experience operations.

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Published ·July 8, 2025

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At Foundever®, we believe that bold action is the foundation of lasting change, especially when it comes to the future of our planet.

And as a global leader in customer experience, we’re proud to announce a significant milestone in our climate journey: the verification and approval of our net-zero emissions targets by the Science Based Targets initiative (SBTi), for the second time in a row and at the highest level (3 stars).

This achievement reflects more than just ambition. It’s a commitment to doing our part to combat the climate crisis with clear, science-based goals. The SBTi validation affirms that our emissions reduction targets meet the most rigorous global standards and align with what climate science says is necessary to limit global warming to 1.5°C. In addition to having our greenhouse gas emissions verified, we announced our commitment to set near-term company-wide emissions reductions in line with the SBTi, because we know that you cannot improve what you do not measure.

Celebrating a major environmental milestone

The Science Based Targets initiative (SBTi) is a globally recognized body that helps companies set emissions reduction targets in line with the goals of the Paris Agreement. By validating targets against the SBTi Corporate Net-Zero Standard, the organization ensures that climate strategies are robust, data-driven and aligned with the latest scientific understanding of what’s needed to prevent the most dangerous effects of climate change. This validation is a critical part of this process, safeguarding the integrity of targets and ensuring they meet rigorous evaluation criteria.

For Foundever, being SBTi-validated means our near-term targets have passed an independent, expert review. This validation safeguards the integrity of our ambitious targets and ensures they meet rigorous evaluation criteria. It confirms we’re setting the right goals in the right way; with the accountability and transparency our stakeholders expect and deserve.

How we turn ambition into action at Foundever

Climate leadership means taking responsibility for our environmental footprint — across our operations, supply chain and the products and services we deliver around the world. With SBTi validation, we are officially on the path toward net-zero emissions, with specific, science-based targets to guide us along the way.

Our goals include:

  • Reducing Scope 1 and Scope 2 emissions by 54.6% by 2033, based on a 2023 base year. These emissions come from sources we control directly, like company-owned buildings and vehicles, and from the electricity we purchase.
  • Reducing Scope 3 emissions by 61.1% per million EUR value added within the same timeframe. These indirect emissions occur throughout our value chain — from suppliers and partners to end-user activities — and represent one of the most challenging and impactful areas to address.
  • Achieving net-zero greenhouse gas (GHG) emissions by 2050. This long-term goal includes reducing emissions to the lowest possible levels and balancing any remaining emissions with credible carbon compensation methods to ensure no net increase in atmospheric GHG levels.

These goals are a blueprint for reducing our climate impact while continuing to support millions of customer experiences every day across more than 45 countries.

Climate change is a collective responsibility

Climate change is not a distant problem. From extreme weather events to rising global temperatures, the impacts are already being felt in communities and economies around the world. We believe businesses have a critical role to play, and the opportunity to lead.

At Foundever, we recognize that our global scale comes with global responsibility. That’s why we’ve made sustainability a cornerstone of our long-term strategy. By committing to science-based climate goals, we are:

  • Future-proofing our operations and value chain against environmental risks
  • Meeting the growing expectations of customers, clients and employees
  • Contributing to a more resilient, low-carbon economy

Our SBTi validation is a key step in a longer journey to continuously reduce our environmental impact and operate in a way that supports a healthier, more sustainable world.

Embedding sustainability into our business

Sustainability at Foundever goes beyond compliance. It’s a mindset that influences how we operate, how we design our solutions and how we engage with partners. We are actively working to reduce energy consumption, optimize office and data center efficiency, and expand digital-first and remote working models that reduce emissions from travel and commuting.

But we also understand that progress requires collaboration. That’s why we’re engaging suppliers, clients and employees in our sustainability journey by sharing knowledge and building momentum toward shared goals.

And with a presence in over 45 countries and more than 150,000 associates worldwide, we’re uniquely positioned to scale sustainable impact across every region we serve.

Transparency, accountability and progress

One of the most important parts of our environmental strategy is being transparent with our progress. We’re committed to reporting on our emissions, sharing updates on key milestones, and holding ourselves accountable to the high standards we’ve set, and that’s exactly what our SBTi validation helps reinforce.

It also supports our broader ESG framework, which includes social responsibility, ethical governance and innovation that benefits both our clients and our communities. We take our ESG mission very seriously, which has led to us outperforming competitors with a strong ESG rating of 64, well above the industry standard of 51 from CSRHub.

Explore our full ESG story

The SBTi validation is one more way we’re backing up our words with action. But there’s so much more to the Foundever sustainability journey. Check out the Foundever ESG Report to explore our environmental strategy, our progress on social initiatives and our roadmap for building a better business — and a better planet — for everyone.