Awards & recognition
Best Voice of the Employee Programme
In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Best Contact Centre Support Team
In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
People Management; Innovation and Technological Solutions
Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards. Sitel® Brazil earned the highest accolade – the Gold Award.
For Process Innovation; and Product and Customer Service Innovation
Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards. Sitel® Brazil received Silver Awards
Excellence in Relationship Management
The GSA Professional Awards recognize talent in outsourcing and shared services through a variety of accolades showcasing individuals and functional teams.
Leader in AI, Analytics, Automation
Sitel Group® is honored as the leading provider for automation, digital and customer experience services in ISG’s Archetype Report and a leader for AI & analytics and digital operations in ISG’s global report.
Best of The Global Outsourcing 100® List
For a 14th consecutive year, Sitel Group® was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, which recognizes the world’s best outsourcing service providers and advisors.
Customer Service Training Product of the Year
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.
Customer Service Training Team of the Year
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.