Awards & recognition

People & community

Best Voice of the Employee Programme

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Performance & solutions

Best Contact Centre Support Team

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Excellence in Relationship Management

The GSA Professional Awards recognize talent in outsourcing and shared services through a variety of accolades showcasing individuals and functional teams.

Performance & solutions

Leader in AI, Analytics, Automation

Sitel Group® is honored as the leading provider for automation, digital and customer experience services in ISG’s Archetype Report and a leader for AI & analytics and digital operations in ISG’s global report.

Performance & solutions

Best of The Global Outsourcing 100® List

For a 14th consecutive year, Sitel Group® was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, which recognizes the world’s best outsourcing service providers and advisors.

Performance & solutions

Customer Service Training Product of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.

Performance & solutions

Customer Service Training Team of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.