Awards & recognition
Outsourced Contact Centre of the Year – Small
The team in Manchester, United Kingdom was recognised as a winner in the Outsourced Contact Centre of the Year —Small category by the Northern Contact Centre Forum.
Leader in Customer Experience Management (CXM) PEAK Matrix® Assessment 2023
Foundever has been recognized as a Leader by Everest Group’s Customer Experience Management (CXM) PEAK Matrix® Assessment 2023, marking the 11th consecutive year it has received this prestigious recognition. The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. Through detailed evaluations of 54 CXM service providers featured on the PEAK Matrix® 2023, Everest Group generated three classification categories: Leaders, Major Contenders and Aspirants. Leaders demonstrate exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisition. As a Leader, Foundever is acknowledged for their consistent delivery of CXM services in the form of elite client satisfaction scores due to superior domain expertise.
Finalist – International Customer Experience Awards
Foundever was named a finalist in the International Customer Experience Awards 2023 for its work with a Swedish-based electric vehicle (EV) company. Foundever has been selected in the Best Customer Experience Strategy – Over 10,000 Employees category. The International Customer Experience Awards celebrate the inspiring efforts of global organizations in customer experience and gives them a unique opportunity to get industry recognition for their hard work and noteworthy results. Its mission is to give winners the recognition, learning and networking opportunities they deserve, all in a safe, fair and transparent way.
Leader in ISG Provider Lens™ Customer Experience Services 2023 Quadrant Reports
Foundever was named a Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports. For the fourth consecutive year, Foundever was named the Global Leader in Intelligent CX (AI & Analytics) and the Global Leader for Social Media CX Services for the third consecutive year. Further, Foundever was named a continued Leader in Digital Operations and Hybrid Working Solutions, the Top Leader for both Intelligent CX (AI & Analytics) and Social Media CX Services in Europe, and a continued Leader for Digital Operations and Hybrid Working Solutions. Lastly, Foundever was named a Leader in the U.S. for Intelligent CX (AI & Analytics).
Best Work-Life Balance
The Top 100 highest-rated companies with the Best Work-Life Balance are based on anonymous employee feedback on Comparably.com to a variety of questions regarding an employee’s overall satisfaction with their work-life balance. This distinction is segmented into two lists: Large companies (more than 500 employees) and Small/Mid-Size companies (500 employees or fewer).
Silver – Employer of the Year – Business & Professional Services
Foundever was recognized as a Silver winners in the 2023 Stevie® Awards for Great Employers in the 8th annual Stevie® Awards for Great Employers, which recognizes the world’s best employers and the human resources teams, professionals, achievements, suppliers, and products and services that help to create, and drive, great places to work. The results were determined by the average scores of more than 100 professionals worldwide on four specialized juries.
HR Asia Best Companies To Work For and Diversity, Equity & Inclusion 2023
Foundever in the Philippines was recognized as one of the “Best Companies to Work for in Asia” for 2023 by HR Asia, known publication for HR professionals. The award recognizes top employers of choice in Asia as determined by their workforce based on HR practices, levels of employee engagement and workplace cultures. The Philippines team also received the “HR Asia Diversity, Equity and Inclusion (DEI) Award” which acknowledges and celebrates companies in Asia that have successfully implemented practices that promote and support DEI within the organization.
10-time Finalist in the European Contact Centre & Customer Service Awards 2023
Foundever was named a finalist 10 times across eight categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2023: • Foundever & Virgin Media O2 – Best BPO Partnership – Finalist • Foundever & Fiverr – Best BPO Partnership – Finalist • Foundever & Lexmark – Best BPO Partnership – Finalist • Foundever & Philips – Best Customer Experience Redesign – Finalist • Foundever Employee Experience – Best Employee Experience – Finalist • Foundever & Sony Consumer (Cairo)- Best Customer Experience Into Europe – Finalist • Foundever & Bouygues Telecom – Best Innovation in Customer Service – Finalist • Foundever & European healthcare provider – Best Pan-European Contact Centre Operation – Finalist • Foundever & PayPal – Most Effective Learning & Development Programme – Finalist • Foundever in Barcelona – Best New Contact Centre Operation – Finalist
Great Place to Work®
Foundever in Portugal has successfully completed the assessment conducted by Great Place to Work® Institute, and is certified as a great workplace for 2023-2024.