LONDON – 15 May 2024 – Foundever®, a global leader in the customer experience (CX) industry, is thrilled to announce that it is a Platinum Partner of Fintech Week London 2024, the flagship conference that brings together +1000 senior decision makers from leading fintechs, banks, investment firms, regulatory bodies, media companies and service providers.
As one of the key partners of this year’s event, which will take place on Thursday 13 June at the Park Plaza Victoria in London, Foundever will run a number of high-profile sessions the role of tech-enabled customer service in the banking, financial services and insurance (BFSI) sector. The company will also co-host a VIP dinner on Monday 10 June.
The BFSI sector is a strategic priority for Foundever, which has a track record of supporting some of the world’s leading fintech companies with driving business transformation through tech-enabled customer experience and acquisition. At Fintech Week London, the company will engage with existing clients and key industry players to explore how to deepen the ties between CX and BFSI and ensure alignment on operational matters and the need to foster diversity and employee satisfaction across both sectors.
Throughout the day on 13 June, Foundever will be running four sessions that are open for all Fintech Week London attendees:
- Ana Athayde, SVP and Global Head of Transformation & Strategy, will participate on a panel on human-centric financial services, to discuss the role that CX can play in the success of the sector.
- Steve Gush, SVP and Enterprise Head of Client Solutions, will be giving a keynote speech aiming to inspire ‘soonicorns’ to think about how a partnership with Foundever could be the key to preserving their entrepreneurial spirit
- Foundever will also be running an interactive session on the 7 Challenges of CX in BFSI, informed by the success programme. This session is designed for established banks and focuses on how they can leverage CX to remain competitive, and will be delivered by James Bedford, CX Transformation Strategy Director for EMEA.
- Ashley Longman, VP and Head of Solutions for Global Clients, will be running a session on how to outsource for the first time, aiming to support scale-ups in their decision-making as they take their first steps towards potentially working with Foundever.
“Financial services is one of the sectors where we are seeing the greatest potential for customer experience management to combine cutting-edge technologies and human interaction, and we’re excited to explore how to make that a success for companies of all sizes at the conference,” said Ana Athayde. “With seismic social and technological change coming at us all very rapidly, it is especially important to make sure there is ongoing communication between all companies and thought leaders, which is why conferences like Fintech Week London are so crucial for the business landscape.”
“We’re very excited that Foundever has joined us as our Platinum Partner,” said Raf De Kimpe, CEO of Fintech Week London. “They will get access to the community of 1000 attendees at the Fintech Week London flagship conference, making it possible for them to stand out and network with 70% senior decision makers from leading fintechs, banks, investment firms, regulatory bodies, and service providers. Together with the Foundever team, we have added customer experience and consumer centricity as key topics to the conference and we’re delighted to have Steve Gush, SVP and Enterprise Head of Client Solutions on stage with us on 13 June at the Park Plaza Victoria London.”
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.