Foundever positioned as a ‘Leader’ in NelsonHall Conversational Commerce NEAT evaluation
NelsonHall has identified Foundever as a ‘Leader’ in the Retention Capability market segment
This market segment reflects our company’s ability to meet future client requirements as well as deliver immediate benefits to our conversational commerce clients, with specific capability in customer retention.
NelsonHall recognized Foundever for the following strengths:
- Strategic consulting capability for revenue generation services with expertise in creating sales through service enablement
- Comprehensive sales talent management practice with a stack of AI tools for employee recruitment, training, coaching, collaboration, and engagement
- AI-powered knowledge management with in-house and external assisting agents for sales and retention personalization
- Portfolio of sales analytics and campaign analytics programs with optimized results beyond revenue generation
- Established fulfilment operations and logistics services to support D2C brands
Why every CX leader should read this report
The NelsonHall NEAT report includes a vendor analysis summary for Foundever as well as a conversational commerce market summary, which includes:
- An overview of conversational commerce, covering outsourced revenue generations activities in B2C, B2B, and B2B2C environments
- Buy-side dynamics, including the top vendor capabilities clients seek
- Market size and growth
- Challenges and success factors
- Outlook of the next four years