LONDON – 22 August 2024 – Foundever®, a global leader in the customer experience (CX) industry, announced today that it has been named a finalist 25 times across 17 categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2024 as it marks its 24th year of the competition.
The ECCCSAs are the longest-running and largest awards programme in the customer contact industry, which recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
As one of the largest global leaders in the customer experience industry, Foundever offers a wide range of products and solutions for its +800 customers and delivers more than 9 million experiences every day. After a thorough judging process, the company’s innovation within the CX industry has been recognised in a range of categories, including:
- Greatest Impact of Artificial Intelligence (AI):
- Foundever & Naturgy RPA and production time reduction
- Foundever & Volkswagen voicebot
- Foundever & Kellogg’s machine translation
- Foundever & Zenarate AI onboarding solution
- Most Effective Sales Approach: Foundever & Virgin Mobile
- Best Supporting Team:
- Foundever UK Learning & Development team
- Foundever Continuous Improvement centre of excellence (Multilingual region)
- Best BPO Partnership:
- Foundever & OVO
- Foundever & Heathrow Airport
- Foundever & John Lewis & Waitrose
- Most Effective Improvement Initiative: Foundever Greece & Expedia Group
- Most Effective Learning & Development Programme:
- Foundever UK
- Foundever Serbia
- Greatest Environment, Social and Governance (ESG) Impact: Foundever Portugal
- Best Customer Centric Culture: Foundever UK, Swansea MAX team
- Best Employee Experience: Foundever UK Employee Experience
- Best Use of Data & Insights: Foundever Europe
- Best Customer Experience Redesign: Foundever & Jaguar Land Rover
- Best Innovation in Customer Service: Foundever & beauty brand social care
- Best Multilingual Customer Service: Foundever & multinational medical devices and health care company
- Best Approach to Supporting Vulnerable Customers: Foundever & multinational medical devices and health care company
- Best Customer Service Team: Foundever & Assurant
- Outsourced Contact Centre of the Year: Foundever UK
- Best Customer Service into Europe: Foundever South Africa
- Best Pan-European Contact Centre Operation: Foundever & multinational medical devices and health care company
“We are delighted that we have been named finalists 25 times across 17 categories in the European Contact Centre & Customer Service Awards,” said Olivier Camino, Global COO & cofounder at Foundever. “We take great pride in our human-centric customer experience solutions, and this recognition is a testament to the hard work of everyone throughout our organisation. We are trusted to take care of customer experiences for brands of all sizes globally and are grateful to the ECCCSAs organisation and judging jury for recognising our unwavering commitment to innovating and improving customer experiences and fulfilling employee experiences.”
Foundever is a dual sponsor of the 2024 European Contact Centre & Customer Service Awards taking place at Evolution, in Central London, on Tuesday 26 November 2024 as both the Technology Sponsor and a Category Sponsor. Learn more about the ECCCSAs here and for more information about Foundever, visit www.foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
Media contact
Rebecca Sanders, Foundever
media@foundever.com