MIAMI – November 21, 2022 – Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announced that it has been named BPO Partner of the Year for the second consecutive year at the LISTEN 2022 Awards by CallMiner, the leading provider of conversation intelligence.
Winners of the LISTEN 2022 Awards, including BPO Partner of the Year, were revealed during CallMiner’s LISTEN 2022 annual customer conference, which brings together top organizations using and benefiting from speech, text and customer experience analytics. Sitel Group was selected for its outstanding use of CallMiner’s platform to improve both the customer and employee experience while committing to true partnership.
“It is such an honor to be named CallMiner’s BPO Partner of the Year for the second year in a row,” said Cris Kuehl, Global Head of Analytics & Insights, Sitel Group. “Our ongoing partnership with CallMiner has been extremely mutually beneficial. By leveraging CallMiner’s powerful platform, Sitel Group has been able to advance our business and capitalize on the opportunity to enhance customer and employee experience.”
CallMiner recognizes the commitment Sitel Group has made to collaboration, innovation and investment towards the partnership while focusing on customers’ experience and both Sitel Group and CallMiner’s corporate goals. Sitel Group and CallMiner continued their partnership during the pandemic as Sitel Group focused on growing their global footprint and leveraged the CallMiner platform to provide analysis and ROI across industries, verticals and use cases, including customer experience, Voice of the Employee (VOE) and Voice of the Customer (VOC) and sales.
“It was wonderful having so many of CallMiner’s customers and partners together in-person for LISTEN 2022 after three years,” said Jeff Gallino, CTO and founder of CallMiner. “Our LISTEN 2022 Award winners represent the best of the best when it comes to driving innovation and business success with the CallMiner platform. We’re thrilled to recognize Sitel Group as BPO Partner of the Year for their use of CallMiner to build a world-class analytics program, the ongoing value they deliver to our joint customers and their continued commitment to our partnership.”
For information about Sitel Group, visit www.sitel.com. For information about CallMiner, visit www.callminer.com.
About Sitel Group
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of five connected product families.