MIAMI — February 16, 2022—Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects.
“Sitel Group prides itself on providing world-class customer experience solutions, and we are extremely honored to be named as a leader in global outsourcing for the sixteenth consecutive year,” said Laurent Uberti, Founder, President and CEO of Sitel Group. “This continued recognition is a testament to our unwavering focus on making meaningful connections and the ever-evolving innovation that sets us apart.”
Sitel Group, which has over 160,000 global employees across 40 countries, brings people, data and technology together to create compelling experiences for customers across industries including healthcare, retail, finance, insurance, telecommunications, travel, hospitality and more. Companies rely on Sitel Group to provide personalized and forward-thinking solutions to stay ahead of customer expectations and drive loyalty, advocacy and confidence.
The 2022 Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“The last two years have emerged as the most challenging in recent history, with the entire world struggling to overcome the health and economic challenges posed by the COVID-19 pandemic. Every organization in every industry has felt the impact,” said IAOP’s CEO, Debi Hamill. “That’s why we are especially proud of the providers and advisors named in The 2022 Global Outsourcing 100®, who have demonstrated top quality and performance excellence during unprecedented times. “Congratulations on being included among the very best in the world.”
About Sitel Group®
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of five connected product families.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
About IAOP®
IAOP® is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
Media Contacts
Matt Jaffe: matt@relativity.ventures
Rebecca Sanders: media@sitel.com