Sitel Group Announces New Webinar Series: EmpowerCX NOW Spotlight Series

Sitel Group launches new, free webinar series that covers the customer experience industry’s most sought after topics

Published ·June 18, 2020

Reading time·3 min

MIAMI, FL – June 18, 2020 –  Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it will host a new webinar series, EmpowerCX NOW Spotlight Series featuring Sitel Group executives, industry thought leaders, analysts and more.  Sitel Group’s new, free webinar series will keep customer experience (CX) stakeholders informed on the latest innovations within the industry. 

“With everything going on in the world right now, we are excited to offer a series of virtual events to keep the conversation around innovations in CX going,” said Martin Wilkinson-Brown, Global CMO, Sitel Group. “With a rapidly changing business environment, it is more important than ever for the CX industry to stay connected to share insights, best practices and trends driving the future of CX.”

The webinar series schedule is as follows:

  • Week of June 22: Smart Collections – in this webinar, Joshua Rogowsky, VP of Smart Collections at Sitel Group will delve into collections and customer experience. Webinar participants will learn how to leverage speech analytics for better compliance and effectiveness, leveraging Sitel Group’s expertise to deliver best practices and much more.
  • Week of July 13: hubs – the launch of hubs – a new take on the contact center drawing on inspiration from co-working spaces – is the latest innovation from Sitel Group. In this webinar, registrants will hear directly from Olivier Camino, Sitel Group’s Global COO and Co-Founder on why hubs are critical to CX programs across all industries.
  • Week of July 20: CX Index 2020 – Customer Experience and the Impact of COVID-19 – in this webinar, customer experience experts from the U.S. and U.K. will discuss the results of Sitel Group’s proprietary research comparing consumer behavior pre- and post-COVID-19.
  • Week of August 17: How Speech Analytics Maximize Agent Productivity – Cris Kuehl, VP of Insights & Client Analytics at Sitel Group will share how speech analytics can be leveraged to increase agent engagement, automatically retrieve information by predicting caller intent reducing talk and handle time and transcribe calls in real-time reducing agent after-call work.

The group’s annual EmpowerCX conference has been postponed to 2021 in San Diego due to the COVID-19 pandemic. The group will hold EmpowerCX Virtual October 14-15 from 11 a.m. to 1 p.m. EST in a virtual setting for audiences across the globe. Sign up for updates at

Sitel Group is offering free webinars to keep customer experience (CX) stakeholders informed on the latest innovations within the industry.

Those looking to stay up to date on future webinar topics and to register for the EmpowerCX NOW Spotlight Series can do so at this 

About Sitel Group

Sitel Group’s 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.

Our group’s breadth of capabilities – powered by our ecosystem of experts including innso, Learning Tribes, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.

As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.