MIAMI – August 20, 2025 – Foundever®, a global leader in the customer experience (CX)
industry, was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in The 22nd Annual International Business Awards® today.
The International Business Awards are the world’s premier business awards program. All
individuals and organizations worldwide – public and private, for-profit and non-profit, large
and small – are eligible to submit nominations. The 2025 IBAs received nominations from
organizations and individuals in 78 nations and territories.
Winners will be celebrated during a gala banquet at the Corinthia Hotel in Lisbon, Portugal on
Friday, October 10.
More than 3,800 nominations from organizations of all sizes and in virtually every industry were
submitted this year for consideration in a wide range of categories, including Company of the
Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the
Year, Corporate Social Responsibility Program of the Year and Executive of the Year, among
others.
Foundever earned the Customer Service Department of the Year honor for its innovative work
with a multinational healthcare and medical devices company, transforming customer
experience in the competitive healthcare technology market. By combining AI-powered speech
analytics with more than 15,000 targeted coaching sessions, the team achieved a remarkable
13-point Net Promoter Score increase in just one quarter, rising from 67 in Q1 to 80 in Q2 2024.
Judges praised the initiative as “a masterclass in using data to pinpoint actionable
improvements” and “a prime example of technology enabling human empathy at scale.”
“This award reflects the passion, precision and dedication of our customer service team,” said
Eric Hamblin, Sr. Director, Global Operations at Foundever. “Their ability to turn insights into
action has set a new benchmark for excellence in healthcare CX, and I couldn’t be prouder of
their achievement.”
Stevie Award winners were determined by the average scores of more than 250 executives
worldwide, who participated in the judging process in May – July.
“The 2025 International Business Awards have set a new benchmark for excellence,” said Stevie Awards President Maggie Miller. “Our winners have demonstrated remarkable ambition and achievement in reaching their goals. We congratulate them on their well-earned recognition and look forward to honoring them on stage in Lisbon on 10 October.”
Details about The International Business Awards and the lists of Stevie Award winners are
available at www.StevieAwards.com/IBA.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German
Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®,
The International Business Awards®, the Stevie Awards for Women in Business, the Stevie
Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the Stevie
Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000
nominations each year from organizations in more than 70 nations. Honoring organizations of
all types and sizes and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Media contacts
Foundever
Rebecca Sanders
media@foundever.com