LONDON – 25 November 2025 – Foundever®, the next-generation service leader reinventing customer experience (CX), is delighted to announce that it was awarded seven awards across six categories at the 2025 European Contact Centre & Customer Service Awards (ECCCSAs) including one Gold, three Silver and three Bronze awards. The in-person award ceremony took place at Evolution, in central London, on Tuesday 25 November 2025, with Foundever being both the Technology Sponsor and a Category Sponsor.
The continued innovation demonstrated by Foundever within the CX sector resulted in the company being named a 24-time finalist over 16 categories spanning numerous verticals. During the ceremony, Foundever was awarded in the following categories:
- Gold – Best BPO Partnership: Foundever & John Lewis & Partners
- Silver – Best Pan-European Customer Contact Operation: Foundever & multinational medical devices and health care company
- Silver – Greatest Impact of the Voice of the Employee: Foundever Serbia & Fiverr
- Best New Customer Contact Operation:
- Silver – Foundever in Málaga, Spain
- Bronze – Foundever Greece & Harman International Industries
- Bronze – Best Use of Data & Insights: Foundever UK Customer Success Team
- Bronze – Most Effective Application of Technology to Support Operational Excellence: Foundever EverConnect & EverGPT tools
The company was also selected as a finalist in the following categories:
- Best New Customer Contact Operation:
- Foundever UK & National Trust
- Best Supporting Team: Foundever People & change team
- Best BPO Partnership: Foundever & Panasonic
- Most Effective Application of Technology to Enhance the Customer Experience: Foundever Greece & Volkswagen Logpay
- Most Effective Application of Technology to Support Operational Excellence: Foundever use of Maki Recruitment
- Greatest Impact of AI by an Outsourcer: Foundever & Volkswagen Financial Services
- Most Effective Improvement Initiative: Foundever UK Customer Success team
- Greatest Impact of the Voice of the Employee:
- Foundever UK
- Foundever Romania Voice of the Employee
- Best Employee Experience: Foundever UK Employee Experience
- Most Effective Sales Approach: Foundever Greece & Deutsche Telekom
- Best Multilingual Customer Service: Foundever & Nikon
- Best Retail Customer Service into Europe:
- Foundever & Sony
- Foundever Egypt & eBay
- Outsourced Contact Centre of the Year: Foundever UK
- Best Pan-European Customer Contact Operation: Foundever & Iberia
- Best Customer Experience: Foundever & Assurant
“We are deeply honoured to be recognised across six categories at the 2025 European Contact Centre & Customer Service Awards,” said Chris Halbard, CEO, Foundever. “This achievement is a testament to our constant commitment to keeping brand promises by delivering people-led, technology-enabled customer experience solutions that create measurable value. Being celebrated among Europe’s leading organisations highlights the expertise, passion and innovation of our teams worldwide. Above all, we are proud of the trusted partnerships we have built with our clients; together, we’re setting new standards for customer experience excellence.”
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Learn more about the ECCCSAs here and for more information about Foundever, visit foundever.com.
About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.