MIAMI – May 22, 2025 – Foundever®, a global leader in the customer experience (CX) industry, today announced that it is a sponsor of Customer Contact Week (CCW) Las Vegas 2025, taking place from June 9-12 at Caesars Forum. Additionally, Foundever has been named a three-time finalist in the 2025 CCW Excellence Awards. Winners will be announced at a gala during CCW Las Vegas on June 10. Foundever is a finalist in the following categories:
- BPO of the Year – Showcases providers that redefine strategic partnership through world-class service, demonstrating excellence in training culturally aligned, multi-skilled agents, scaling operations to meet client needs, and driving performance through key client success metrics.
- CCWomen’s Best Workplace for Gender Equity – Spotlights organizations committed to empowering and elevating women professionals, recognizing those that make significant, tangible and ongoing contributions to promote gender equity and foster strong belonging in the workplace.
- CMP Research: Best of the Best Employee Experience – Recognizes organizations who prioritize investment in managers and leaders, flexibility for employees and career development opportunities with clear career paths.
“We value being part of CCW Las Vegas and connecting with the bright minds across the customer experience landscape,” said Michelle Parks, CEO – U.S. Market, Foundever. “This event gives us a chance to step back from day-to-day operations and engage in meaningful conversations about where our industry is heading. The award nominations are a nice acknowledgment of our team’s work on operational excellence and culture—fundamentals that ultimately translate to better results for our clients.”
CCW Las Vegas attendees are encouraged to visit Booth #1102 in the Forum Ballroom to discover how Foundever is transforming the CX landscape. Visitors can learn how the company’s right-shoring and AI-driven solutions can enhance customer experiences while optimizing operational costs. They can also explore success stories from comparable brands that are excelling in customer experience. This is an excellent opportunity to converse with experts and executive leadership from Foundever, unlocking the potential for innovation and excellence within their organizations.
In its 27th year, CCW Las Vegas will provide attendees with immersive workshops, engaging interactive sessions and valuable networking opportunities with top CX industry professionals.
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, over 200 expert speakers, and over 200 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, www.customercontactweek.com
Media contact
Rebecca Sanders, Foundever
media@foundever.com