MIAMI and PARIS – July 8, 2025 – Foundever®, a global leader in the customer experience (CX) industry, today announced an important milestone with the official validation of our near-term targets by the Science Based Targets Initiative (SBTi), a corporate climate action organization that enables companies and financial institutions worldwide to play their part in combating the climate crisis. Foundever has committed to ambitious environmental goals which are aligned with the latest scientific standards set by SBTi. This validation is a critical part of this process, safeguarding the integrity of targets and ensuring they meet rigorous evaluation criteria.
SBTi approval illustrates that the Foundever near-term climate goals align with the SBTi Corporate Net-Zero Standard, strengthening its commitment to meaningful climate action. In its role as a corporate climate action organization, the SBTi helps companies worldwide set science-based emissions reduction targets in line with what is needed to keep global heating below catastrophic levels.
Foundever aims for the following near-term goals:
- Reduction of scope 1 and scope 2 greenhouse gas (GHG) emissions: Reduction of absolute scope 1 and 2 GHG emissions by 54.6% by 2033 from a 2023 base year.
- Reduction of scope 3 emissions: Reduction of scope 3 GHG emissions by 61.1% per million EUR value added within the same timeframe.
- Net-zero commitment: Achieve net-zero greenhouse gas emissions by 2050 with the goal of reducing the emissions to the lowest possible levels and balance the remaining levels with compensation, ensuring no net increase in atmospheric greenhouse gas levels.
Not only is Foundever moving towards an increasingly international focus in its business activities, but the company’s global ESG team is also taking on a leading role internationally.
“As a global organization, we must act quickly and together to do our part in achieving net-zero ambitions,” said Laurent Uberti, President, CEO & Founder of Foundever. “This will require innovation and collaboration from not only reaching innovative approaches, but also from each of our stakeholders. It will require the use of renewable approaches and new technologies and will allow each of our operations to contribute to healthier communities among the 45 countries in which we operate.”
In the company’s Global Reduction Plan, Foundever outlined key initiatives that reinforce our strategy and approach towards these targets. Initiatives such as the implementation of renewable energy sources within our key operational facilities. Further enhancement of sustainable sourcing with the outlook towards products and services with proven environmental benefits and the deployment of key certifications such as ISO 14001 (environmental management system), ISO 50001 (energy management system) and ISO 14044 (life cycle assessment) across the global organization.
More information about the Foundever sustainability goals can be found at foundever.com/about/esg and progress towards the SBTi targets will be reported annually in the company’s ESG report. Those interested in learning more should contact sustainability@foundever.com with any questions.
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
Media contacts
Rebecca Sanders, Foundever
media@foundever.com