MIAMI – June 24, 2025 – Foundever®, a global leader in the customer experience (CX) industry, today announced it has been named a Top 15 Sourcing Standout by Information Services Group (ISG), a global AI-centered technology research and advisory firm.
Foundever was among the leading providers in the Building 15 category globally and in the Americas, EMEA and Asia Pacific regions based on annual contract value (ACV) won over the last 12 months, according to the 1Q 2025 Global ISG Index™.
Now in its 90th consecutive quarter, the ISG Index™ provides an independent quarterly review of the latest sourcing industry data and trends. Each quarter it names the top 15 commercial providers in the Big 15 (revenues of more than $10 billion), Building 15 (revenues between $3 billion and $10 billion), Breakthrough 15 (revenues between $1 billion and $3 billion) and Booming 15 (revenues of less than $1 billion) categories in the Americas, EMEA and Asia Pacific regions. Each Top 15 category includes providers that compete in the traditional sourcing market, as well as those that compete in the as-a-service market, including IaaS and SaaS providers.
“Being recognized as a Top 15 Sourcing Standout by ISG is a testament to our commitment to excellence in customer experience services,” said Laurent Uberti, President, CEO & Founder of Foundever. “This achievement highlights our leadership position in the global market and our ability to deliver innovative solutions that meet the evolving needs of our clients.”
The inclusion of Foundever in the ISG Index™ is based on data the company submits to ISG each quarter.
“The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry,” said Paul Reynolds, chief research officer of ISG. “Foundever continues to establish itself as a leading and growing player in the global market for CX services, based on its volume of business in relation to other industry providers.”
Learn more about Foundever at foundever.com.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
Media contact
Rebecca Sanders, Foundever
media@foundever.com