LONDON – 21 August 2025 – Foundever®, a global leader in the customer experience (CX) industry, announced today that it has been named a 24-time finalist across 16 categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2025, as the prestigious programme celebrates its 25th year.
The ECCCSAs are the longest-running and largest awards programme in the customer contact industry, recognising organisations across Europe that lead the way in delivering exceptional service to customers.
“We are thrilled to once again be named finalists in the European Contact Centre & Customer Service Awards,” said Chris Halbard, CEO – EMEA Market at Foundever. “This recognition highlights the trust our clients place in us to represent their brands and deliver exceptional customer experiences on their behalf.”
As one of the largest global leaders in the customer experience industry, Foundever offers a wide range of products and solutions for its +800 customers and delivers more than 9 million experiences every day. After a thorough judging process, the company’s innovation within the CX industry has been recognised in a range of categories, including:
- Best New Customer Contact Operation:
- Foundever in Málaga, Spain
- Foundever UK & National Trust
- Foundever Greece & Harman International Industries
- Best Use of Data & Insights: Foundever UK Customer Success Team
- Best Supporting Team: Foundever People & change team
- Best BPO Partnership:
- Foundever & John Lewis & Partners
- Foundever & Panasonic
- Most Effective Application of Technology to Enhance the Customer Experience: Foundever Greece & Volkswagen Logpay
- Most Effective Application of Technology to Support Operational Excellence:
- Foundever EverConnect & EverGPT tools
- Foundever use of Maki Recruitment
- Greatest Impact of AI by an Outsourcer: Foundever & Volkswagen Financial Services
- Most Effective Improvement Initiative: Foundever UK Customer Success team
- Greatest Impact of the Voice of the Employee:
- Foundever Serbia & Fiverr
- Foundever UK
- Foundever Romania Voice of the Employee
- Best Employee Experience: Foundever UK Employee Experience
- Most Effective Sales Approach: Foundever Greece & Deutsche Telekom
- Best Multilingual Customer Service: Foundever & Nikon
- Best Retail Customer Service into Europe:
- Foundever & Sony
- Foundever Egypt & eBay
- Outsourced Contact Centre of the Year: Foundever UK
- Best Pan-European Customer Contact Operation:
- Foundever & Iberia
- Foundever & multinational medical devices and health care company
- Best Customer Experience: Foundever & Assurant
Foundever is the Technology Sponsor of the 2025 European Contact Centre & Customer Service Awards taking place at Evolution, in Central London, in November. Learn more about the ECCCSAs at ecccsa.com and for more information about Foundever, visit foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
Media contact
Natasha Cowan, Foundever
media@foundever.com