CX outsourcing in Spain
Foundever in Spain
Spain’s strategic proximity to major European cities makes it an ideal location for seamless connectivity and access to a rich pool of talent at competitive costs. Beyond its geographic advantage, Spain offers a highly skilled and multilingual workforce, well-versed in delivering top-notch customer experience services. The country’s modern infrastructure, robust telecommunications networks and business-friendly environment further enhance its appeal as a prime destination for outsourcing.
- Year founded: 1994
- +15 languages: Catalan, Spanish, Dutch, English, French, Galician, German, Greek, Italian, Portuguese, Arabic, Polish, Portuguese, Russian, Hebrew, Turkish
- Industries supported: Banking & financial services, Manufacturing, Retail & e-commerce, Telecoms, Travel & hospitality, Utilities
- Services delivered: Back-office support, Customer care, Collections, Sales & retention, Technical support, Trust & safety
+3.4K
associates
3
locations
+50
clients
Looking for a CX outsourcing partner in Spain?
Location snapshots
Barcelona
Madrid
Seville
Certifications & awards
Best New Customer Contact Operation – Gold
Foundever in Barcelona
2023
Best New Contact Centre – Silver
Foundever in Madrid
2022
Our associates
- Most recent eNPS: 30
- 65% work at home
- 66% female, 44% male
- 2.7% attrition
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