CX outsourcing in Morocco
Foundever in Morocco
A gateway between Europe and Africa, Morocco offers a multilingual, highly educated workforce and competitive costs. With its strategic location, robust infrastructure and growing tech sector, Morocco is an increasingly attractive destination for outsourcing and global business operations.
- Year founded: 2005
- 7 languages: French, English, Spanish, German, Dutch/Flemish, Italian, Arabic
- Industries supported: Banking & financial services, Healthcare, Insurance, Media, Retail & e-commerce, Technology, Telecoms, Travel & hospitality, Utilities
- Services delivered: Back-office support, Customer care, Sales & retention, Technical support, Trust & safety
+7K
associates
4
locations
+40
clients
Looking for a CX outsourcing partner in Morocco?
Weaving great customer experiences into the tapestry of Morocco
Location snapshots
Casablanca
+2500 associates
4 languages spoken
Rabat
+3200 associates
7 languages spoken
Fes
+900 associates
2 languages spoken
Tangier
+300 associates
2 languages spoken
Certifications & awards
Refugees integration
Integration of the refugees with AMEPP and UNHCR presence
2022 – 1st certification
Wellbeing at work
Integration of the refugees with AMEPP and UNHCR presence
2022 – 1st certification
Best candidate experience
Integration of the refugees with AMEPP and UNHCR presence
2022 – 1st certification
Equality in the workplace
Integration of the refugees with AMEPP and UNHCR presence
2022 – 1st certification
Feel-good culture
This label rewards top employers who focus on employee wellbeing
2022 – 2nd certification
Social responsibility
CSR certification based on ISO 26000 CEM
2022 – 1st certification
Social impact
Quality of social dialogue recognized by all, including offshore Structured HR processes
2022 – 3rd certification
Attractiveness recruitment
Nominated for the European “Wellbeing at Work” award for our sites in Africa
2022 – 1st certification
Our associates
- 50.5% female, 49.5% male
- 30 years average age
- Attrition: 3.06%
- Work at home: 35%
- Most recent eNPS: 61
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