Thought leadership & insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Securing your customer experience
How to choose the right CX delivery partner in an age of rising cyber threats.
Mastering multilingual
A guide to consolidation, consistency, cost efficiency and scalability.
Navigating Disruption with Generative AI Strategies
Foundever® teamed up with ISG to walk through the evolution of modern CX.
Measure & manage contact center performance
What are the most important metrics for managing a contact center?
A date with data
The best practice guide to customer experience in banking and financial services.
The 7 customer experience challenges of 2024
Key lessons from +200 customer service departments.
Utilities customer experience
This best practice guide breaks down who your customers are, what they want and how…
5 trends to test your 2024 CX performance
To make sure your CX is up to the biggest tests of 2024, it’s time…