Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
1 – 9 of 28 results
Make the employee experience a business priority
Putting an organization’s people first is the first step towards…Learn more
3 key strategies to kickstart your crypto customer experience
Have you adjusted your customer experience to align with the…Learn more
5 ways chatbots can improve customer experience outcomes
Chatbots have created a new option for customers to access…Learn more
Foundever™ Automation Manager Katharine Hardy recognized as UiPath MVP 2022 for second year running
This recognition demonstrates the dedication of our Intelligent Automation experts…Learn more
How to Improve the Self-Service Customer Experience
Today, 85% of customers expect to be able to self-serve,…Learn more
The importance of customer experience management
Deliver a customer experience that is always ahead of the…Learn more
How technology is changing the travel and tourism industry
The advent of CX technologies has transformed the travel and…Learn more
Why do consumers prefer booking with online travel agencies?
In an age where travel is evolving rapidly, what role…Learn more
How is customer experience management advancing the airline industry?
As the airline industry rebounds to pre-pandemic levels, customer experience…Learn more