Real-world insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Whitepaper
Foundever™ teamed up with ISG to walk through the evolution of modern CX.
Ebook
What are the most important metrics for managing a contact center?
Guide
The best practice guide to customer experience in banking and financial services.
1 – 9 of 149 results
Guide
A date with data
The best practice guide to customer experience in banking and financial services.
Blog
Where you work matters: How workplace design impacts employee experience
Does your office feng-shui really matter? Spoiler alert: Yes.
Blog
Mastering CX in 2024: Unveiling the 7 key challenges and solutions
The world of customer experience (CX) is a fast-evolving industry,…
Blog
The power of GenAI in turbocharging team productivity
Ever wonder how your team can achieve more, faster? Enter…
Ebook
The 7 customer experience challenges of 2024
Key lessons from +200 customer service departments.
Blog
The CX revolution in hospitality tech: Embracing a new era of travel
The future of hospitality CX belongs to those who embrace…
Blog
5 steps to transform CX with experiential learning
What is experiential learning, and how can it transform training…