MIAMI — June 3, 2025 — Foundever®, a global leader in the customer experience (CX) industry, announced today that it has been named a winner in the 2025 Fortress Cybersecurity Awards, presented by the Business Intelligence Group. The company was recognized in the Leading Cybersecurity Organization category for the company’s work in protecting systems, infrastructure and data from the growing threat landscape.
“We are honored to be recognized by the Business Intelligence Group with this esteemed award for the third consecutive year,” said Chris Knauer, Chief Security Officer at Foundever. “At Foundever, security is not just an aspect of our operations; it is at the very core of our mission. This recognition reflects the relentless dedication and hard work of our team, who implement innovative cyber threat intelligence and detection strategies to stay ahead of evolving threats. Our commitment to a collective defense enhances the safety of our clients and people around the world, ensuring we can protect their interests in an increasingly complex threat landscape.”
The Fortress Cybersecurity Awards program honors the industry’s leading companies and professionals who are going beyond compliance to build and maintain secure systems and processes. Winners are selected based on innovation, measurable impact, and commitment to security best practices.
“The volume and complexity of threats facing organizations today is growing by the minute,” said Russ Fordyce, CEO of the Business Intelligence Group. “The winners of this year’s Fortress Cybersecurity Awards are not only keeping up—they’re setting the pace. We’re proud to honor Foundever for building systems and solutions that make us all more secure.”
Foundever has been recognized for its exceptional cyber threat intelligence and threat detection program, which has been meticulously developed to protect its vast network of clients and employees against emerging cyber threats. Over the past year, the company has proactively addressed the rise of AI-driven attacks, implementing innovative detection methodologies that blend geolocation, anomaly-based and heuristic approaches. This multifaceted strategy enhances threat visibility and significantly reduces potential dwell time for attacks—keeping it well below industry standards.
With a dedicated Cyber Incident Response Team (CIRT) ready to respond swiftly to detected threats, and a commitment to collaboration with fellow BPOs and clients through information sharing, Foundever has positioned itself as a formidable leader in the cybersecurity landscape. This collective defense approach ensures that both Foundever and its partners can navigate the ever-evolving threat landscape with confidence, ultimately safeguarding business operations and reputations alike.
To learn more about the Fortress Cybersecurity Awards, visit: www.bintelligence.com/awards/fortress-cybersecurity-awards and learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with real-world experience. The organization’s proprietary scoring system measures performance across multiple business domains and rewards companies whose achievements are significant and measurable.
Media Contact
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Foundever
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Eliana Starbird
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Business Intelligence Group
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