MIAMI – September 18, 2025 – Foundever®, a global leader in integrated customer experience (CX), digital operations and analytics services, today announced a series of strategic leadership changes designed to accelerate transformation and enhance its ability to deliver value to clients worldwide.
Chris Halbard, who joined the company in January 2025 as CEO of the EMEA Market, has been appointed CEO of Foundever. Chris is an experienced leader in business transformation and global operations who will guide Foundever into its next phase of growth. He will report directly to company co-founder Laurent Uberti, who will continue to act in the roles of Group CEO and Executive Chairman.
“Chris’s leadership will be pivotal as we continue to transform Foundever into a truly global integrated CX, digital operations and insights partner,” said Laurent Uberti. “I am confident in his ability to accelerate our growth across people, technology and insights to position us strongly for the future.”
Chris Halbard’s appointment highlights the company’s commitment to integrating AI automation and digital operations augmenting human expertise, positioning the company to deliver even greater value and seamless experiences that keep clients’ brand promises.
“Foundever is entering an exciting new chapter where innovations like AI, automation and digital solutions are seamlessly integrated into how we can strengthen the way we serve clients in the moments that matter most,” said Chris Halbard, CEO, Foundever. “As we become a more unified, digitally transformed business, we are better positioned than ever to help our clients adapt, innovate and grow across their experience ecosystem at the pace of innovation.”
In addition, Olivier Camino, co-founder and former Global Chief Operating Officer (COO) of Foundever, has been appointed to Chief Strategy Officer. In this role, Olivier will focus on customer advocacy, strengthening strategic client relationships and supporting global market teams to drive enterprise growth.
Michelle Parks has been appointed Global COO, overseeing global operations delivery, ensuring CX excellence, performance consistency and closer collaboration with regional leaders across the company’s global footprint.
These leadership appointments reflect the commitment of Foundever to build a unified global structure that balances regional delivery strength with centralized strategic growth. This model enables the company to:
- Deliver consistent and integrated client experiences across markets
- Enhance agility and scalability in response to evolving client demands
- Strengthen its position as an integrated CX, digital operations and insights leader
- Drive innovation and investment in automation and digital transformation
“With these leadership changes, we are taking a bold step forward in our transformation,” Laurent Uberti added. “This unified approach strengthens our ability to provide seamless, high-impact CX with next-gen digital services to deliver on brand promises and drive measurable business outcomes worldwide.”
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.