CX case studies
Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.
81
%
drop in agent attrition
80
languages supported
Retail & e-commerce
Global food brand boosts employee experience and delivers CX in 80 languages
To ensure brand-specific communication in technology-driven CX, we implemented a real-time machine translation platform for the client.
81
%
drop in agent attrition
80
languages supported
Banking & financial services
Banking disruptor excels in risk management and compliance
Telecoms
Bouygues telecom achieves 15% success rate in cold calling
Banking & financial services
Fintech accelerates agent training speed and puts the brakes on attrition
61
NPS
–
23
%
reduction of work handle time
Travel & hospitality
A hospitality innovator uses multilingual hubs to achieve an outstanding NPS and cut employee attrition
Our comprehensive solution utilized strategically located multilingual support hubs for seamless and personalized user experiences across diverse regions.
61
NPS
–
23
%
reduction of work handle time