Blog
5 ways chatbots can improve customer experience outcomes
Chatbots have created a new option for customers to access...
Blog
Foundever® Automation Manager Katharine Hardy recognized as UiPath MVP 2022 for second year running
This recognition demonstrates the dedication of our Intelligent Automation experts...
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How to Improve the Self-Service Customer Experience
Today, 85% of customers expect to be able to self-serve,...
Blog
The importance of customer experience management
Deliver a customer experience that is always ahead of the...
Blog
How technology is changing the travel and tourism industry
The advent of CX technologies has transformed the travel and...
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Why do consumers prefer booking with online travel agencies?
In an age where travel is evolving rapidly, what role...
Blog
How is customer experience management advancing the airline industry?
As the airline industry rebounds to pre-pandemic levels, customer experience...
Blog
Conversation at HeART in Cali, Colombia: Lots of local flavor
The outside of the CX hub in Cali, Colombia is...
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Conversation at HeART in Athens, Greece: The past becomes the present
Our next piece of art in our Conversation at HeART...
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Conversation at HeART São Paulo: Thinking outside the building
Early this summer, Conversation at HeART, the global initiative for...