For 25 years, Foundever® has been a trusted partner to leading brands in India, empowering them to deliver exceptional customer experiences through CX, digital operations and data solutions — all driven by local expertise, innovation and a deep understanding of the Indian market.
Partnerships that stand the test of time
Across India, Foundever partners with more than 40 clients, helping them deliver seamless customer experiences, digital engagement and data-driven insights. The people behind these services are what make long-term partnerships possible: the average employee tenure in India is 10 years, and more than 45 team members have been with Foundever for the full 25 years. Many started as agents and have grown into team leaders, managers and site directors, carrying deep expertise and continuity that directly benefits the clients they support. These levels of loyalty and community are what have earned India recognition as a Great Place To Work® for the third consecutive year.
“From silver beginnings to a golden vision, these 25 years have been a canvas of innovation, connection and courage. The launch of our CX hubs in Mumbai and Hyderabad is more than an expansion — it’s a reaffirmation of our promise to build spaces where talent thrives, and clients succeed. This milestone honors every step of our journey and every person who dared to dream bigger with us.” — Sarfaraz Kader, General Manager, Foundever® in India
Growing to meet client needs
Recently, Michelle Parks, Chief Operating Officer at Foundever, along with the leadership team at Foundever in India, inaugurated four new sites across Hyderabad and Mumbai to expand capacity and strengthen capabilities.
Hyderabad:
- One new +300-seat facility at our current site in Hyderabad — new floor added.
- Ground floor at Cyber Pearl — newly constructed.
- Second floor at Cyber Pearl — fully rebuilt to enhance workspace design and efficiency.
Mumbai:
- Two new sites, including a +1,000-seat facility to support growing client operations.
These sites support the delivery of customer experiences at scale, enabling long-term client operations to run smoothly. With 10 CX hubs across four locations (Mumbai, Hyderabad, Gurugram and Chennai) the India network provides a stable foundation for both international and domestic client services.
Focused on experiences that matter
“Our work in India has always been about supporting brands in keeping their promises to customers,” said Michelle Parks. “It’s so important that we have been here from the beginning, and we continue to evolve, change, innovate and stay relevant for the brands we have supported over the last 25 years.”
From long-standing client partnerships to the employees who help deliver them, the India operation illustrates the value of continuity and commitment in customer experience. For brands, those enduring relationships and reliable service are what make the moments that matter truly count.
Explore more about Foundever locations to see where Foundever helps brands around the globe.