As Global Head of CX Digital at Foundever, Mariana Diniz is responsible for the go-to-market product development and product strategy for all of the organization’s digital offerings including conversational AI products (chatbots, digital agents, etc.), social engagement and self-service content. She also manages the global delivery in five countries (Brazil, United States, Netherlands, France and Philippines) for our organization globally. In 2022, she moved to Paris from Brazil to lead our entire digital team.
Born in Brazil, Mariana began with the company in 2017 as a Digital Strategist and in 2020 she was promoted to the Director of Digital and Learning Delivery for LATAM. In 2021, she was promoted to VP, Global Head of CX Digital for the organization. Mariana has +20 years of experience in digital and managing international teams.