Our culture
At Foundever, experience is everything
We make a difference for customers 9 million times each day. Together, we are proud to be the team behind the best experiences for the world’s best-loved and most innovative brands. Driven by our values, empowered by an award-winning culture and connected across 45 countries, our people are at the heart of our success.
170K
associates committed to CX
52
eNPS score in 2022
+7,300
internal promotions via career development programs
+40K
members in our global wellbeing program, EverBetter
Recognized for our commitment to people
We know that every great customer conversation starts with a great employee experience. So, we work hard – every day – to make it simple for our teams to be their best and make a difference in the moments that matter.
Our values
Our values make us who we are – they shape the way we do business. They are central to our culture and form the strong foundation that differentiates us. United as a team, across 45 countries globally, our shared cultural values bring us together and guide us in our mission to make it simple for the world’s leading brands to create connections with their customers.
Creativity
With unique perspectives, fresh ideas and innovative technologies, our people seek new ways to make the complex simple, creating new ways of working to lead the change in our industry.
Commitment
Taking pride in our role, we’re driven by our commitment to make a difference in the moments that matter. We aim for better in every conversation, driven to find opportunities to exceed expectations each day. Consistently moving forward, we work each day to make a greater impact for the good of our customers, for our people and for the world in which we work.
Connection
With empathy and respect, we hold each other accountable and work to earn our clients’ and associates’ trust whether working together, remotely or in hybrid teams. We share experiences to remain ever connected as a seamless extension of the brands we support and grow together.
A culture of care
Our people are our superpower. So, we invest in our global community – taking care of our world as a global leader. We celebrate diversity, drive innovation, share ideas and develop our people through a culture of engagement, recognition & learning.
Our engagement programs make the difference
When our people are engaged in our people programs, they feel more connected, engaged and empowered to succeed.
+64
point increase to eNPS for employees actively engaged within our employee experience programs.
MAX by Foundever
The employee experience is the customer experience. At Foundever, building the best employee culture starts with our people. With My Associate Experience, or MAX, our ongoing investments into the Foundever employee experience and our people-centric culture is driven by our people. MAX brings to life our collective creativity, commitment and connection that ensures meaningful experiences in the work we do every day. It’s the foundation of expertise that our company is built upon.
Recognized for our commitment to people
Connected as a global team
With MAX, we connect new ideas and initiatives to the voice of our people. With more than 104,000 employees sharing feedback to enhance our employee experience and +5,000 associates actively taking part in designing and testing new ideas, we’re actively transforming the associate experience, together.
Creating together
Engaged in user experience (UX) activities, our teams are actively engaged in driving innovation and co-designing the future of the Foundever associate experience through culture, technology and workplace.
Committed to making things better
Since launching the MAX program in October 2019, we’ve improved our employee Net Promoter Score by 38 points, with year-on-year improvements achieved in every region globally in 2022.
Better employee wellbeing with EverBetter
Connecting our team through a global and digital wellbeing community – via wellbeing missions, support and resources – we encourage our people to be #EverBetter. Committed to investing in the health and wellbeing of our teams, EverBetter at Foundever supports healthier choices for a happier body and mind through simple, achievable change.
Move well
Encouraging movement and fitness, we organize challenges and provide our associates with resources on physical fitness, workout routines and practical advice on how to include more movement into their daily life. Tracked within our global EverBetter platform, our teams engaged in an equivalent of +40 million miles of activity in 2022.
Eat well
Supporting better nutritional choices, we share articles and help guides, along with nutritional support provided via expert webinars. Connected globally, our team engage and share ideas, recipes and cooking tips across our digital community platform.
Live well
With toolkits, expert webinars, articles and resources, we support our employees in living well across diverse topics including work-life balance, stress reduction, mindfulness and mental health. In 2021 and 2022, we also engaged employees via our annual wellbeing survey to help shape future support and activities within our EverBetter program.
Do well
Through regular challenges, our employees make an impact and give back as part of their wellbeing mission. Whether participating in annual charity challenges, or locally in environmental actions such as plogging, our teams combine wellbeing activities with actions to make a difference in the world in which we live and work.
Creative workplaces with Conversation at HeART
Globally, we celebrate our associates and the creativity of our culture through monumental artwork in many of our locations.
Creating creative dialogue between our associates and local artists, we support non-traditional, creative talent in the communities in which we work. As part of the program, we develop curiosity about contemporary arts and the artists’ creative process, while creating surprising environments to be the home for the best talent and the world’s most innovative brands.
