MIAMI – January 30, 2025 – Foundever®, a global leader in the customer experience (CX) industry, today announced the appointment of Mike Corrigan as Chief Operating Officer – Americas. In this expanded role, Mike will oversee all operational delivery across North and Latin America, including operations in Canada, United States, Mexico, El Salvador, Nicaragua, Costa Rica, Panama, Colombia and Peru.
“Mike’s deep operational expertise and collaborative leadership style make him the ideal choice to lead our Americas operations,” said Michelle Parks, CEO – U.S. Market, Foundever. “His ability to bring out the best in teams while driving operational excellence is exactly what we need for our next phase of growth.”
With more than three decades of experience in the customer experience industry, Mike brings extensive operational leadership expertise to this role. His track record includes successfully managing large-scale operations and driving significant business growth, having previously led organizations with P&L responsibility exceeding $700 million.
“Throughout my career, I’ve focused on fostering a collaborative, inclusive and growth-oriented team culture where every member feels empowered to do their best work,” said Mike. “I’m thrilled to lead our operations across the Americas and excited to see what we’ll achieve together.”
In his new position, Mike will focus on strengthening the company’s operational capabilities across the Americas region, with particular emphasis on developing regional operational strategies, enhancing efficiency and profitability, and ensuring excellence in service delivery. He will oversee all operational processes and procedures, working to continuously adapt and optimize CX delivery to our clients, promoting business growth and people investment.
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
Media contact:
Rebecca Sanders
media@foundever.com