MIAMI, February 21, 2018 – Today, Sitel Group, one of the largest customer experience companies in the world, announced that it has been recognized on The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects.
This marks the 12th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.
“The IAOP 2018 list recognizes the lead Sitel Group has taken in creating a culture of high-performance awareness and embedding innovation in the workplace,” said Arnaud de Lacoste , Chief Marketing Officer of Sitel Group. “Sitel Group is dedicated to enhancing and evolving our offerings to support our client’s business needs in the digital age, and this honor is a positive indication that we’re on track for setting new, innovative standards for the industry.”
The 2018 Global Outsourcing 100 list recognizes the world’s best outsourcing service providers and advisors. An independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisers for their organizations judges submitted applications against a rigorous scoring methodology based on five categories: size and growth, customer references, awards and certifications, programs for innovation, and corporate social responsibility.
“In today’s economy, it is more important than ever for outsourcing buyers to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 and World’s Best Advisors lists are the essential tools companies reference to make smarter decisions. They provide companies with valuable insights into the outsourcing industry, leading and emerging service providers and advisors, and key developments to watch.”
For more information about the IAOP Global Outsourcing 100 list, visit, https://www.IAOP.org.
About IAOP
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
About Sitel Group
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Innso, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 25 countries.