Foundever® location spotlight: Fez, Morocco

As Foundever® expands its multilingual efforts throughout the beautifully historic country of Morocco, we are zooming in to talk about our hub in Fez.

Published ·October 9, 2024

Reading time·3 min

Fez, Morocco: A timeless, historical gem

As the second-largest city in Morocco, Fez is one of Morocco’s most ancient and historic treasures. In fact, it’s often referred to as the country’s ‘cultural capital.’

Fez is widely known for its tanneries, which are some of the oldest and most iconic attractions in the city. Visitors can watch the traditional process of leather production, where craftsmen meticulously work to create high-quality leather goods. This process has remained unchanged for the past 1,000 years!

Fez also has one of the most famous medinas in all of Morocco — one of the largest and oldest urban pedestrian zones. Fun fact: The streets are so small in the Medina that there are no cars allowed! Which is good, because they wouldn’t fit anyway.

Along with rich history and architecture, Fez has several universities where young people are buzzing through the streets and exploring the rich culture. This is one of the biggest draws for locating our Foundever hub in Fez.

Foundever location in Fez

Located in the heart of modern FezShore Park, our Foundever location is a prime spot dedicated for outsourcing and tech companies.

Some workforce highlights:

  • Unemployment: 9.3%
  • Population: 1.15M
  • +900 associates
  • 2.91% absenteeism
  • 3.50% attrition

Our employees also have access to Foundever shuttle services 24/7.

Foundever expands multilingual in Morocco

Foundever now has four hubs in Morocco: Casablanca, Rabat, Tangier and Fez.

Morocco is a multicultural cosmopolitan country in Africa with a highly educated, diversified and scalable talent pool. The country offers the highest quality of life for expatriates and welcomes a large expat community, offering a peaceful environment mixing modernity and historical heritage.

Why Foundever in Morocco? Four key benefits

Foundever has over 7,000 seats, four locations, +45 clients and supports 14 languages in Morocco. Here are some key benefits to our locations there.

  1. A buzzing, historic cosmopolitan area

Morocco is the #1 most visited country in Africa, making it a prime destination for tourism and has 24 years in the outsourcing industry. There is a strong focus on BPO and offshoring with multiple training programs in place.

2. Stable economic and political environment

Over the last decade, Morocco has shown resilience to the economic crisis. Preserving macroeconomic stability is a major concern for the Moroccan government and several actions have been undertaken to put the country on the path towards strong and sustainable growth. According to major institutions such as the International Monetary Fund (IMF), Morocco is expected to maintain steady growth in the coming years. In addition, rating agencies such as Standard & Poor’s are also confident in the country’s stability — with a BB+ rating, Morocco is one of only two African countries with an investment-grade rating.

3. Competitive, educated, diversified talent pool

The locations, including Fez, are also closely located to numerous universities, colleges and institutes of higher education, presenting a rich opportunity for recruiting. The talent pool is young, ambitious and highly educated in Morocco, making it an ideal place to attract new agents in our hubs.

4. English-speaking capabilities

All our Morocco locations offer services in multiple languages, including English. Fez, for example, supports Arabic, French and English. Offering English-speaking capabilities is invaluable in all our hubs to enhance communication with a global clientele. A multilingual approach not only attracts a diverse workforce but also positions Foundever as a competitive player in the international market.

Learn more about Foundever hubs around the world

Foundever supports some of the world’s best-loved brands in Morocco, and as part of our location spotlight series, we encourage you to check out some of our other hubs! Our success across our global footprint of 45 countries starts with our +150,000 people, as our core belief is that the employee experience = the customer experience.

Learn more about our Foundever locations.