MIAMI, FL — May 14, 2019 — Today, Sitel Group, a leading global customer experience management company, is pleased to announce that the company has been selected as a finalist in the BPO of the Year category for Customer Contact Week’s 2019 CCW Excellence Awards.
The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions, teams and executives who have made a commitment to driving superior contact center and customer experience (CX) performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
“It is an honor for our group to be selected as a finalist by Customer Contact Week for the BPO of the year category, a core component of our business,” said Martin Wilkinson-Brown, Chief Marketing Officer. “Sitel Group is committed to setting high standards of innovation in the BPO industry, and we are consistently enhancing our capabilities to provide the best experiences for our clients and their customers. This recognition validates we are making an impact in the communities in which we operate and serve.”
CCW will announce the winner, runner up and three honorable mentions per category at the CCW Excellence Awards Gala on Tuesday, June 25 in Las Vegas. To find out more about the CCW Excellence Awards, and for the full list of 2019 finalists, visit https://www.customercontactweekdigital.com/events-customercontactweekawards.
###
About Sitel Group
Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.
Our group’s breadth of capabilities – powered by our ecosystem of experts including Innso, Learning Tribes, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.
As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.
About CCW:
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
About the Customer Management Practice:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.