Esmeralda Mingo, Managing Director of Sitel Group in Spain, received the CRC Gold Award in a ceremony celebrated on October 5th, 2016, at the Presidential Balcony of the Santiago Bernabeu Stadium, Madrid, within the framework of the 17th Expo Customer Relationship, a key event for companies of outsourcing services industry.
«The CRC Gold Award is the recognition of our long partnership with Orange. The Customer loyalty and retention service is an added value program for the company´s customers showing that customers are at the core of all decisions «said Esmeralda Mingo.
CRC Gold Awards are organized by the Spanish Association of Experts in Customer Relationship (AEERC), with the collaboration of IZO and IFAES. This award recognizes the excellence of companies through a comprehensive audit in which quality metrics are evaluated, strategy and vision of each company, people management and management of each operation and the technology implemented.