The human side of insurance CX. Powered by AI.
Our team gives yours the tools to deliver better experiences and lower costs.
- 30-minute session
- Benchmarked against top carriers
Better & audit ready outcomes, at a lower cost to serve.
+10K
insurance associates worldwide
+55
insurance brands supported globally
3.3B
conversations per year
2-3 weeks
to stand up specialist capacity for peak season and CAT events
10-30%
cost reduction across claims and servicing operations
+95%
compliance on all interactions, audit ready by default
+9 pts NPS
improvements across complaints, claims and renewals
2-3 weeks
to stand up specialist capacity for peak season and CAT events
10-30%
cost reduction across claims and servicing operations
+95%
compliance on all interactions, audit ready by default
+9 pts NPS
improvements across complaints, claims and renewals
Our expertise
Custom-made CX, built around how you work
We plug into your systems, configure to your operation, and measure the results that matter most.
Acquisition & retention
Grow and retain with confidence
Acquisition moves fast and carries the highest regulatory risk. Licensed expertise and compliance built into every interaction protects revenue growth while eliminating downstream exposure.
Claims management
Quality, speed, and auditability together
With experienced claims staff, we cut claims leakage and AHT without cutting corners.
Policy servicing
The hidden retention engine
AI handles simple, routine calls, so licensed agents can focus on endorsements, disputes, and save calls that protect policyholder lifetime value.
Fraud & compliance
Audit ready at every step
Compliance runs through every interaction, not just the ones flagged for review. Specialist teams, built-in QA, and full interaction recording keep you covered at all times.
Our expertise
Custom-made CX, built around how you work
We plug into your systems, configure to your operation, and measure the results that matter most.
Acquisition & retention
Acquisition & retention
Grow and retain with confidence
Acquisition moves fast and carries the highest regulatory risk. Licensed expertise and compliance built into every interaction protects revenue growth while eliminating downstream exposure.
Claims management
Claims management
Quality, speed, and auditability together
With experienced claims staff, we cut claims leakage and AHT without cutting corners.
Policy servicing
Policy servicing
The hidden retention engine
AI handles simple, routine calls, so licensed agents can focus on endorsements, disputes, and save calls that protect policyholder lifetime value.
Fraud & compliance
Fraud & compliance
Audit ready at every step
Compliance runs through every interaction, not just the ones flagged for review. Specialist teams, built-in QA, and full interaction recording keep you covered at all times.
The proof is in the results
Explore how we have helped 800+ leading brands around the world get more from their CX.
Latest insights
CX Insights
Quick diagnostic
The CX Journey Assessment
Find your gaps. Get your blueprint.
Six questions. Two minutes. You’ll get a clear map of where your CX operation is leaking money — and which Foundever solution fits best.
Prefer to skip the assessment and connect with someone directly?
Talk to our insurance CX expert