More than contact center outsourcing
Most contact center outsourcing companies promise lower costs and faster scaling. That’s the baseline.
Foundever isn’t just a top-3 global BPO. We’re trusted by 800+ brands across 45 countries to go further, reinventing how CX is done so you don’t just maintain the status quo. You do more.
Powering 3.3 billion conversations per year | Trusted by 800+ brands | Operations in 45 countries | 150K+ agents worldwide
Foundever® Named Global Leader in the Everest Group 2025 Customer Experience Management (CXM) PEAK Matrix®
A contact center outsourcing partner that keeps your brand promise
There’s no shortage of BPO companies and CX outsourcing providers willing to promise the basics. The real question is who can deliver beyond them — consistently, and at scale.
Here’s what sets Foundever apart:
Global reach, local capability
We operate across 45 countries, with multilingual teams available 24/7. Whether you need nearshore, offshore, or onshore support, we have the infrastructure to deliver it.
Operational efficiency from day one
Our delivery model pairs skilled agents with proven processes and AI-assisted tools, so your contact center performs at launch, and keeps improving.
Highly trained CX talent
Hiring and retaining good CX people is harder than it used to be. Our global workforce gives your business access to experienced professionals, without the recruitment overhead.
Outcomes you can hold us to
We’re not just managing your contact center. We’re improving it. Every engagement is guaranteed to deliver real results: cost reduction, faster ramp-up, and measurable gains in customer satisfaction.
6 outcomes every CX leader cares about
01
Lower operating costs
Our delivery model is built to reduce CX operating costs without cutting corners on quality. You spend less, and customers still get a good experience.
Partners reduce CX operating costs by 30-50%
02
Rapid ramp-up
Need to scale fast? We help organizations launch new programs and build out teams quickly, without the usual delays or quality dips.
From zero to automated in 90 days
03
AI that actually does something
Automation and AI-assisted tools aren’t bolted on. They’re built into how our teams work. That means faster resolutions, lower handle times, and more consistent service.
Reduce cost to serve by 40%
04
Scales with your business
From seasonal demand spikes to global expansion, our model adjusts as your needs change. You’re not locked into a fixed structure.
Boost contact resolution by ≥70%
05
Compliance you don’t have to chase
Our teams operate to strict regulatory and security standards across industries. We stay on top of compliance requirements, so you don’t have to.
Compliance support across 4 regulated industries
06
Deep industry expertise
Our teams work across financials services, insurance, retail, telecom, healthcare, travel and more. Whoever your customers are, we’ve worked with businesses like yours before.
60+ years of experience
See it in practice
A global retailer giant partnered with Foundever to build a ground-up contact center model with built-in year-over-year efficiencies.
10M+
in overall cost savings
35%
improvement in AHT
30%
decrease in live chat sessions
10%
reduction in agent training times
5%
reduction in live voice contacts
Ready to see what’s possible?
If you’re shortlisting top contact center providers or building a business case for outsourcing, a short conversation with a Foundever expert is a good place to start.
We can walk you through what a program typically looks like, share relevant case studies, and show you what doing more with Foundever actually looks like for a business like yours.