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2025
2024
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Foundever® Wins Seven Awards at the 2024 European Contact Centre & Customer Service Awards
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Foundever® Opens New Hub in Liverpool, UK to Support the National Trust
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Foundever® Wins 4 awards at UK Contact Centre Forum Awards 2024
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Foundever® Wins ‘Outsourced Contact Centre of the Year’ at the Northern Contact Centre Awards 2024
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Foundever® Named 3-Time Finalist at North West Contact Centre Forum Awards 2024
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Foundever® Welcomes Davinder Walia as VP, Talent Acquisition, Enterprise
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Foundever® Named 9-Time Finalist at UK Contact Centre Forum Awards 2024
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Foundever® & Everest Group Highlight South Africa’s Leading Role in Customer Experience
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The European Contact Centre & Customer Service Awards Name Foundever® 25-time Finalists Across 17 Categories for 2024
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Foundever® Announces Opening of New Location in South Africa in Cape Town, Pledging to Bring 3,800 Jobs to Region by 2026
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Foundever® is Platinum Sponsor of London Fintech Week 2024
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Foundever® Named as Finalists in South West Contact Centre Awards 2024
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Foundever® Named 7-time finalist in UK National Contact Centre Awards 2024
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Foundever® and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
2023
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Foundever® Wins 6 Awards at the European Contact Centre & Customer Service Awards 2023
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Foundever® Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
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Foundever® Names Jag Dhanji Chief People Officer
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Foundever® Names Guillaume Laporte Chief AI Officer
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Foundever Learning and Development Team wins Gold at UK National Contact Centre Awards
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Foundever recognised as Outsourced Contact Centre of the Year 2023 by the South West Contact Centre Forum
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CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever®
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Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
2022
2021
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Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021
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Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
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Sitel Group® Wins Top Partner of the Year Award from CallMiner
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Sitel Group® Named as Finalists Across 10 Categories in the European Contact Centre & Customer Service Awards
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Sitel Group® Announces Evolution of CX Technology Organisation and Strategy
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Sitel Group® Enters Into Agreement to Acquire Sykes Enterprises, Incorporated, to Enhance Offerings and Provide More Competitive Customer Experience Solutions for a Global Market
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Sitel Group® Wins 2021 Fortress Cyber Security Award
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Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn
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Financial Times Names Sitel Group® Leader in Diversity
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Sitel Group® To Open Multilingual Services Hub in Athens Greece with In-Person and At-Home Operations
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Sitel Group® Named Winner of Two European Contact Centre’s Customer Service Awards
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Sitel Group® Recognised on the Best of The Global Outsourcing 100 List by IAOP® for 15th Consecutive Year
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Sitel Group® Celebrates International Day of Education Through Support of Plan International, the Association for Childhood Education International and the World Literacy Foundation
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Harver and Sitel Group® Launch Global Partnership to Digitally Transform Recruitment and Employee Experience
2020
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Sitel Group® Named as Finalist in the European Contact Centre & Customer Service Awards
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Sitel Group®’s innso Technology Now Available on United Kingdom’s Digital Marketplace
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Sitel Group® launches new EXP+™ to simplify delivery of End-to-End Customer Experience Services
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Sitel Group Partners with AI Pioneer Krisp Technologies, Inc., Broadly Deploys Krisp Noise-Cancelling Software
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Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic
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Sitel Group’s People-Centric Response to COVID-19
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Sitel Group Announces New Podcast Series EmpowerCX NOW
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Sitel Group and Learning Tribes Named Finalists In Three 2020 Stevie® Awards
2018
2017
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