Find efficiency in your back-office operations
Back-office support shouldn’t be back-of-mind
Back-office operations are vital to the success of your frontline CX teams and the customer experience of your brand. Successful organisations invest not only in customer-facing operations but also in transforming the back-end functions that support those operations.
associates supporting back-office roles
locations in 15 countries
reduction to complaints and errors
reduction in support costs
How it works
Define best practices
Mapping of manual processes completed within the back office is the vital first step in transforming productivity within your CX strategy. Viewing back-office processes within the context of the broader customer journey ensures you deliver holistic improvements to experience and remove silos between CX teams.
Increase operational visibility & control
Secure real-time visibility into performance trends and reports with enhanced case management across tasks and workflows all visible within a single-pane view.
Accelerate processing & productivity
Leverage intelligent automation and targeted training within the flow of work to ensure your back-office teams are equipped and focused on the tasks that bring the greatest value to your CX strategy.
Harness automation to simplify data entry while improving accuracy of system data and the level of insights available within your back-office systems.
Combine engagement, scalability and performance, wherever your CX teams are connected.
Book a meeting with our experts
Unified agent desktop
One interface to drive all customer interactions & take control of operations.